Experienced Full-Time Data Entry and Learning Development Specialist - Global Customer Service and Technical Training Expertise

Introduction to arenaflex

arenaflex is revolutionizing the entertainment industry by providing exceptional customer experiences worldwide. Our mission is to deliver simplicity, excellence, and seamless streaming services to our subscribers. As a leader in the industry, we are committed to fostering a culture of innovation, collaboration, and continuous learning. Our global customer service team is dedicated to providing top-notch support, and we are seeking a skilled Data Entry and Learning Development Specialist to join our team.

Job Overview

We are looking for an experienced professional to fill a full-time Data Entry and Learning Development Specialist role. As a key member of our team, you will be responsible for designing, developing, and delivering technical and behavioral training programs for our customer service representatives. Your expertise will help us enhance our customer service operations, improve performance, and drive business growth.

Key Responsibilities

• Program management: Outline, document, and maintain the scope of all local L&D projects, create and track project plans, and develop trusting partnerships with outsourced call center partners.
• Learning content development: Conduct gap analysis, prioritize training needs, and develop regular and accurate training curriculum for tool-based technical and behavioral soft skills.
• Facilitation: Deliver learning material in face-to-face and virtual environments, pilot new curriculum, and train call center trainers.
• Dealer management and relationship building: Partner with training and operational teams, contribute to overall performance, and build L&D governance for outsourced call center providers.
• Stakeholder management: Build strong partnerships with regional CS colleagues, participate in learning opportunities, and collaborate with business leaders to transform operational opportunities into L&D opportunities.

Essential Qualifications

To be successful in this role, you should have:

• 3+ years of experience designing soft skills and technical training solutions, including onboarding programs for call center agents, senior call center representatives, emerging leaders, and senior executive audiences.
• Experience designing and facilitating learning services, creating learning's, working with LMSs, and digital learning strategies and tools.
• Strong facilitation experience in various instructor-led programs for diverse audiences and training skills.
• Project management experience, ability to collaborate with teams and stakeholders, communicate effectively, and attention to detail.
• Ability to work in a fast-paced, outcomes-oriented, data-driven environment.
• High degree of independence and ability to work and manage own time efficiently.
• Bachelor's degree in instructional design or a related degree, master's degree a plus.
• Fluent in Portuguese and English, Spanish is a plus.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working in a cross-cultural global environment.
• Experience with content/knowledge management.
• Experience designing training curriculum for service, retail, or call center managers/leaders.
• Experience with innovative facilitation tools.

Skills and Competencies

To excel in this role, you should possess:

• Excellent communication, interpersonal, and project management skills.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to work effectively in a team environment and build strong relationships with stakeholders.
• Strong attention to detail, organizational skills, and ability to prioritize tasks.
• Proficiency in MS Office, particularly Excel, Word, and PowerPoint.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Data Entry and Learning Development Specialist, you will have access to:

• Comprehensive training programs to enhance your skills and knowledge.
• Opportunities for career advancement and professional growth.
• A collaborative and dynamic work environment that fosters innovation and creativity.
• Recognition and rewards for outstanding performance and contributions.

Work Environment and Company Culture

arenaflex is a global company with a diverse and inclusive culture. We value our employees and strive to create a work environment that is:

• Collaborative and team-oriented.
• Dynamic and fast-paced.
• Innovative and forward-thinking.
• Supportive and inclusive.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A salary range of $25 to $35 per hour.
• Comprehensive benefits, including health, dental, and vision insurance.
• 401(k) matching and retirement savings plan.
• Paid time off, holidays, and sick leave.
• Opportunities for professional growth and development.

Conclusion

If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for the Data Entry and Learning Development Specialist position at arenaflex. Join our team and contribute to the success of our global customer service operations. Apply now and take the first step towards a fulfilling and exciting career with arenaflex.