Experienced Part-Time Customer Service Representative – Legal Services and Provider Relations Specialist

Introduction to arenaflex

arenaflex is a leading provider of legal services, dedicated to connecting individuals with top-rated attorneys in their local communities. With a strong commitment to excellence and customer satisfaction, we are seeking a highly skilled and compassionate Part-Time Customer Service Representative to join our team. As a key member of our provider relations team, you will play a vital role in locating legal providers, building our network of relationships, and delivering exceptional service to our members.

Job Summary

In this dynamic and rewarding role, you will be responsible for assisting customers in finding qualified legal providers, researching and recruiting new providers, and promoting our legal program through various channels. Your exceptional communication skills, strong organizational abilities, and willingness to multitask will enable you to excel in this position. As a part-time customer service representative, you will have the opportunity to work in a professional office environment, with a flexible schedule and the potential to earn monthly incentives.

Key Responsibilities

• Assist customers in locating qualified legal providers for their specific legal needs, ensuring a high level of satisfaction and support.
• Build and maintain arenaflex's network of legal providers by researching and utilizing various online and referral recruitment resources.
• Introduce and promote the arenaflex Legal Program to potential providers through cold calling and other outreach efforts.
• Validate legal providers' professional licensing through local and state agencies, ensuring compliance and accuracy.
• Manage a caseload of 25+ customers, prioritizing tasks and meeting established standards of provider and member satisfaction, accuracy, quality, and timelines.
• Successfully recruit providers for individual customer referrals, network partnerships, legal class requests, and other special promotions or assignments.

Essential Qualifications

To be considered for this exciting opportunity, you must possess the following skills and qualifications:

• Compassionate and courteous communication skills, with the ability to interact effectively with internal and external stakeholders.
• Strong organizational and time-management skills, with the ability to prioritize tasks and manage multiple assigned cases.
• Ability to successfully multitask, retain and document large amounts of information, and maintain a high level of accuracy.
• A willing, "can-do" attitude, with a focus on seeking out best solutions and outcomes for our customers and providers.
• High school diploma or equivalent preferred, with a strong foundation in customer service, sales, or a related field.

Preferred Qualifications

While not required, the following skills and qualifications are highly desirable:

• Previous experience in customer service, sales, or a related field, with a focus on legal services or provider relations.
• Strong knowledge of legal terminology, procedures, and practices, with the ability to understand and navigate complex legal issues.
• Experience with CRM software, database management, and other technology platforms, with the ability to learn and adapt to new systems.
• Bilingual or multilingual skills, with the ability to communicate effectively with diverse customer and provider populations.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our team members. As a Part-Time Customer Service Representative, you will have access to:

• Comprehensive training and onboarding programs, with ongoing support and coaching.
• Opportunities for professional development and advancement, with a focus on leadership and specialized skills.
• A dynamic and collaborative work environment, with a team of experienced professionals who are passionate about delivering exceptional service.
• Flexible scheduling and remote work options, with the ability to balance work and personal responsibilities.

Work Environment and Company Culture

arenaflex is a professional and supportive work environment, with a strong focus on teamwork, innovation, and customer satisfaction. Our company culture is built on the following values:

• A commitment to excellence, with a focus on delivering high-quality services and support.
• A passion for customer satisfaction, with a focus on building strong relationships and trust.
• A collaborative and inclusive work environment, with a focus on diversity, equity, and inclusion.
• A culture of continuous learning and growth, with opportunities for professional development and advancement.

Compensation, Perks, and Benefits

As a Part-Time Customer Service Representative at arenaflex, you can expect:

• Competitive hourly rates, with opportunities for monthly incentives and bonuses.
• A comprehensive benefits package, including health, dental, and vision insurance, as well as 401(k) matching and other perks.
• A dynamic and supportive work environment, with a focus on work-life balance and flexibility.
• Opportunities for professional development and advancement, with a focus on leadership and specialized skills.

Conclusion

If you are a motivated and compassionate individual, with a passion for delivering exceptional customer service and building strong relationships, we encourage you to apply for this exciting opportunity. As a Part-Time Customer Service Representative at arenaflex, you will be part of a dynamic and supportive team, with opportunities for growth, development, and advancement. Don't miss out on this chance to join a leading provider of legal services and make a meaningful difference in the lives of our customers and providers. Apply today and take the first step towards a rewarding and challenging career with arenaflex!