Experienced Client Customer Service Support Representative – Remote Work Opportunity for Revenue Cycle Management and Client Billing

Introduction to arenaflex

arenaflex is a leading innovator in the healthcare industry, dedicated to improving health and improving lives. Our Revenue Cycle Management Division is at the forefront of this mission, seeking talented individuals who share our passion for delivering exceptional customer experiences. If you're looking for a career where learning, engagement, and purpose come together, then arenaflex is the ideal place for you. We value diversity, inclusivity, and the well-being of our employees, providing a work environment that fosters growth, innovation, and satisfaction.

Job Overview

We are seeking a highly skilled and motivated Client Customer Service Support Representative to join our Contact Center team for Client AR & Customer Service in RCM. As a key member of our team, you will work closely with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently. Your primary focus will be on providing product education, handling a wide variety of questions, and ensuring a world-class customer experience. If you are passionate about customer service and thrive in a fast-paced, innovative environment, we encourage you to apply for this exciting remote work opportunity.

Key Responsibilities

• Follow approved Standard Operating Procedures (SOPs) to update and provide necessary information to resolve denied claims, ensuring timely and effective resolution.
• Continuously evaluate current policies and SOPs, providing recommendations for process improvements to enhance customer satisfaction and operational efficiency.
• Handle sensitive information in a confidential manner, maintaining the highest level of professionalism and integrity.
• Read and understand explanations of benefits or correspondence, ensuring accurate interpretation and application of information.
• Document all activity made to a claim, maintaining detailed and accurate records.
• Communicate effectively via telephone with physicians, insurance companies, and patients, providing clear and concise information and resolving issues promptly.
• Utilize various tools to verify eligibility, claim status, and/or obtain better billing information, staying up-to-date with the latest technologies and systems.

Requirements

To be successful in this role, you will need:

• A High School Diploma or equivalent, demonstrating a strong foundation in education and a commitment to learning.
• A dedicated work-from-home space, allowing you to work independently and maintain productivity in a remote setting.
• The ability to manage time and tasks independently, prioritizing tasks and meeting deadlines in a fast-paced environment.
• Previous medical and/or call center experience is highly desirable, although not essential, as we provide comprehensive training and support to ensure your success.

Technical Requirements

To ensure seamless connectivity and performance, you will need:

• An internet download speed of at least 50 megabytes per second, enabling efficient communication and data transfer.
• A reliable internet connection, excluding satellite internet, to maintain consistent connectivity.
• The ability to connect equipment to a router/modem with an Ethernet cord, ensuring stable and secure connections.

Why Join arenaflex?

At arenaflex, we offer a unique and rewarding work environment that is designed to support your growth, well-being, and success. As a Customer Service Support Representative, you can expect:

• A flexible work-from-home opportunity, allowing you to balance your work and personal life.
• Generous paid time off, enabling you to recharge and pursue your interests.
• Comprehensive medical, vision, and dental insurance options, ensuring your health and well-being.
• Flexible spending accounts, 401k, and employee stock purchase plans, supporting your financial security and growth.
• No-charge lab testing, fitness reimbursement programs, and other incentives, promoting your physical and mental well-being.

Compensation and Benefits

We offer a competitive pay range of $15.25 - $21.00, depending on your skills, experience, and qualifications. Our comprehensive benefits package includes medical, dental, vision, life, STD/LTD, 401(K), ESPP, paid time off, and more. We believe in recognizing and rewarding our employees' contributions, providing opportunities for growth, development, and advancement.

Work Environment and Culture

At arenaflex, we pride ourselves on our inclusive, diverse, and dynamic work environment. We foster a culture of collaboration, innovation, and mutual respect, where every employee feels valued, supported, and empowered to succeed. Our remote work opportunities are designed to provide flexibility, autonomy, and work-life balance, allowing you to thrive in your career and personal life.

Equal Opportunities

arenaflex is an Equal Opportunity Employer, committed to diversity, equity, and inclusion. We welcome applications from talented individuals of all backgrounds, cultures, and perspectives, and are dedicated to creating a work environment that is free from harassment, discrimination, and bias. We believe that our differences are our strengths, and that together, we can achieve great things.

Conclusion

If you are a motivated, customer-focused, and detail-oriented individual looking for a challenging and rewarding career opportunity, we encourage you to apply for the Client Customer Service Support Representative role at arenaflex. Join our team of dedicated professionals, and become part of a dynamic, innovative, and purpose-driven organization that is shaping the future of healthcare. Apply now, and take the first step towards an exciting and fulfilling career with arenaflex!