Experienced Customer Service Representative – Airline Passenger Service Agent for arenaflex

Introduction to arenaflex and the Industry

arenaflex is a leading aviation services company operating in more than 50 cities across North America, employing over 3,000 people who service nearly 200 airline customers every day. With 45 years of aviation roots, arenaflex has built a strong reputation in ground services and hospitality, founded on a commitment to providing the highest level of quality service and maintaining an outstanding safety record. As the company continues to grow, it is seeking highly skilled and dedicated professionals to join its team as Customer Service Representatives, specifically as Passenger Service Agents.

Job Overview

As a Passenger Service Agent at arenaflex, you will be the face of the company, interacting with passengers, team members, and station leadership to provide exceptional customer service. Your role will be critical in ensuring the smooth operation of flight activities, handling customer concerns, and maintaining the high standards of service that arenaflex is known for. If you are a detail-oriented problem solver with a passion for delivering outstanding customer service, this could be the perfect opportunity for you to take your career to new heights.

Key Responsibilities

• Check in passengers and their luggage at the ticket counter and gates, ensuring a seamless and efficient process.
• Patiently handle customer concerns and complaints regarding ticketing and baggage handling, resolving issues in a professional and courteous manner.
• Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing accurate and helpful information to passengers.
• Make announcements at the gate or over the general PA system regarding flight activity, keeping passengers informed and up-to-date.
• Be responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors, ensuring effective communication and coordination.

Essential Qualifications

To be successful in this role, you will need to demonstrate strong communication skills, interacting professionally with passengers, team members, and station leadership. You should have proficient computer skills and be at least 18 years of age, possessing a High school diploma, GED, or work experience equivalent. A valid driver’s license with a clean driving record may be required for some airports. Additionally, you must be able to pass a drug screen and obtain airport security clearance, which includes an extensive 10-year employment, criminal record, and residence background check.

Preferred Qualifications

While not essential, having previous experience in customer service, aviation, or a related field would be highly beneficial. You should be flexible and able to work various shifts, including nights, weekends, and holidays, as airlines operate 24/7. The ability to lift up to 70 pounds (32 kg) on a regular basis and stand, lift, bend, push, and pull on a frequent basis and for extended periods is also required. If you are applying at specific locations, such as San Francisco (SFO), proof of full vaccination against COVID-19 with a vaccine recognized by the CDC may be required for employment.

Skills and Competencies

To excel in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. You should be proactive, flexible, and able to adapt to changing situations, with a strong focus on providing exceptional customer service. arenaflex values its employees and is committed to creating an inclusive environment, celebrating diversity and promoting equal opportunities for all.

Career Growth Opportunities and Learning Benefits

At arenaflex, you will have the opportunity to develop your skills and advance your career in a dynamic and growing industry. With a strong commitment to training and development, you will be supported in achieving your professional goals, whether that be progressing to a leadership role or specializing in a particular area of aviation services. You will be part of a team that values innovation, safety, and customer satisfaction, and you will be encouraged to contribute your ideas and suggestions to help drive the company forward.

Work Environment and Company Culture

arenaflex is dedicated to creating a positive and inclusive work environment, where employees feel valued, respected, and empowered to succeed. With a strong focus on safety, quality, and customer service, you will be part of a team that is passionate about delivering exceptional results. arenaflex is an equal opportunity employer, committed to diversity and inclusion, and welcomes applications from talented individuals from all backgrounds.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, with a range of perks and benefits designed to support your well-being and career development. These may include opportunities for professional growth, training and development programs, and a range of employee benefits, such as health insurance, retirement plans, and paid time off. As a valued member of the arenaflex team, you will be recognized and rewarded for your contributions, with opportunities to advance your career and achieve your goals.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we encourage you to apply for the role of Passenger Service Agent at arenaflex. As a leading aviation services company, arenaflex offers a unique and rewarding career opportunity, with the chance to develop your skills, advance your career, and be part of a dynamic and growing industry. Don’t miss this opportunity to take your career to new heights – apply now to join the arenaflex team and start your journey to success!