Experienced Customer Support Specialist – Delivering Exceptional Service and Sales Excellence in a Dynamic and Supportive Environment at arenaflex

Introduction to arenaflex and Our Customer Support Crew

arenaflex is a forward-thinking and innovative organization dedicated to providing top-notch customer experiences through our Customer Support Center (CSC). Our Customer Support Crew plays a vital role in ensuring that every interaction with our customers is met with exceptional service, effective problem-solving, and a deep understanding of our core values and "Soul of Service." As a member of our crew, you will be the face and voice of arenaflex, responsible for resolving customer inquiries, requests, and needs through various channels, including phone, chat, SMS text, email, and more.

Outcomes and Responsibilities

As a Customer Support Crewmember at arenaflex, your primary objective will be to deliver outstanding service to every customer, every time. Your key responsibilities will include:

• Supporting continuous calls and digital support channels into the CSC, ensuring prompt and efficient resolution of customer inquiries and issues.
• Providing exceptional service to every customer, every time, through effective problem-solving and consistent standards of service, sales, and operational support.
• Performing all assigned activities related to booking, modifying, and supporting customer reservations, as well as selling flights and ancillary products and services.
• Maintaining KPI performance standards as defined by the CSC, ensuring that you are meeting and exceeding targets in a quickly evolving working environment.
• Working flexibly, including nights, weekends, and holidays, to ensure that our customers receive the support they need, whenever they need it.

Requirements for Success

To be successful in this role, you will need to meet the following requirements:

• Successful completion of new hire training, which will equip you with the skills and knowledge needed to excel in this position.
• A safe and professional office-work environment, free from background noise and distraction, which will enable you to focus on delivering exceptional customer service.
• Able to pass a ten (10) year background check, which is a mandatory requirement for this role.
• Legally eligible to work in the country in which the position is located, with the ability to provide documentation to support this.
• A high-speed internet connection to meet work from home requirements, which will enable you to work efficiently and effectively from a remote location.

Education and Experience Requirements

To be considered for this role, you will need to meet the following education and experience requirements:

• High School Diploma or General Education Development (GED) Diploma, which demonstrates your commitment to education and personal development.
• One (1) year of customer service or sales experience, which will have provided you with a solid foundation in delivering exceptional customer service and driving sales growth.

Competencies and Skills

To excel in this role, you will need to possess the following competencies and skills:

• Technical proficiency in working with CSC systems/programs/tools, including but not limited to: Radixx Res, RadixxGo, ZenDesk, and MIS Choice DCS.
• Ability to answer continuous calls and digital messages (i.e., chat, SMS text, email, etc.), while maintaining a high level of customer service and sales excellence.
• Ability to navigate through complex processes while interacting with a customer, using effective problem-solving skills to resolve issues promptly and efficiently.
• Ability to navigate through concurrent digital interactions with more than one customer at a time, prioritizing tasks and managing your time effectively.
• Knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and Internet Explorer, which will enable you to work efficiently and effectively in a digital environment.
• Previous sales and call center experience is preferred, although not essential, as we provide comprehensive training to ensure your success in this role.
• Attention to detail and strong organizational skills, which will enable you to manage multiple tasks and priorities, while maintaining a high level of accuracy and quality.

Behavioral Competencies

To thrive in this role, you will need to demonstrate the following behavioral competencies:

• Organizational fit with arenaflex's core values of Safety First, Keep it Simple, Do the Right Thing, and One Crew, as well as our culture of having a Soul of Service.
• Excellent verbal (telephone) and written communication skills, including grammar, which will enable you to communicate effectively with customers and colleagues.
• Strong customer service skills, with a focus on delivering exceptional service and driving customer satisfaction.
• Regular attendance and punctuality, which is essential for maintaining our high standards of customer service and sales excellence.
• Ability to remain calm and courteous under pressure, navigating tense situations with professionalism and poise.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Support Crewmember, you will have access to comprehensive training and development programs, which will enable you to build your skills and knowledge, and advance your career. You will also have the opportunity to work with a talented and dedicated team, who are passionate about delivering exceptional customer service and driving sales excellence.

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment, where our employees are valued and respected. We offer a range of benefits and perks, including flexible working hours, remote work options, and a comprehensive rewards package. Our company culture is built on our core values of Safety First, Keep it Simple, Do the Right Thing, and One Crew, as well as our commitment to having a Soul of Service. We are a team-oriented organization, where collaboration, innovation, and creativity are encouraged and rewarded.

Compensation, Perks, and Benefits

At arenaflex, we offer a competitive compensation package, which includes a range of benefits and perks. These may include, but are not limited to:

• A competitive salary and bonus structure, which rewards your performance and contributions to the organization.
• A comprehensive benefits package, which includes health, dental, and vision insurance, as well as retirement savings plans and other benefits.
• Flexible working hours and remote work options, which enable you to balance your work and personal life.
• A range of perks and discounts, which include discounts on our products and services, as well as access to exclusive events and experiences.
• Opportunities for career growth and development, which include training and development programs, mentorship, and career coaching.

Conclusion

If you are a motivated and customer-focused individual, who is passionate about delivering exceptional service and driving sales excellence, then we want to hear from you. As a Customer Support Crewmember at arenaflex, you will have the opportunity to work with a talented and dedicated team, who are committed to delivering outstanding customer experiences. You will also have access to comprehensive training and development programs, which will enable you to build your skills and knowledge, and advance your career. Apply now to join our team and take the first step towards an exciting and rewarding career at arenaflex.