Experienced Full-Time Crew Scheduler and Customer Care Representative – Remote Work from Home Opportunity at arenaflex

Introduction to arenaflex

At arenaflex, our passion for innovation and development knows no bounds. Founded by explorers, travelers, and above all, flyers, our rich heritage and pioneering spirit are still evident in our team today. With a kind demeanor, respect for the people we fly, and meticulousness, arenaflex stands out from its competitors. A shared passion and thirst for wonder are behaviors that make our employees successful. As a leader in the private aviation industry, we are committed to providing exceptional customer care and ensuring the highest level of safety and efficiency in our operations.

Job Overview

We are seeking an experienced and highly skilled Crew Scheduler and Customer Care Representative to join our team at arenaflex. As a full-time remote worker, you will be responsible for the efficient use of pilots and daily monitoring of their participation, as well as providing excellent customer care and support to all crew members. This is a unique opportunity to work with a dynamic team and contribute to the success of our organization.

Key Responsibilities

• Ensure the efficient use of pilots and daily monitoring of their participation
• Provide excellent customer care and support to all crew members, including handling all scheduling-related matters and communicating procedural, regulatory, and administrative information
• Notify crew members of changes to their daily/monthly schedules and convey schedule changes in a timely manner
• Ensure all crew member tasks are in compliance with FAA-mandated regulations and company policies
• Continuously monitor and verify the integrity of the flight schedule, ensuring all sections have been assigned to a legal crew
• Resolve flight crew legitimacy issues and lay requirements based on applicable regulatory and administrative requirements
• Maintain essential communication with all crew members, flight control, and station personnel related to crew schedules
• Process trip trades, trip drops, canceled calls, emergency leaves, and other daily schedule changes
• Secure all necessary accommodations, including hotel and deadhead flight bookings
• Ensure the use of reserve crew members in the most efficient and convenient strategy to guarantee operational reliability
• Ensure compliance with FARs, contract requirements, and departmental policies
• Work closely with dispatchers to resolve issues and guide the efficient daily operation of the airline
• Report on daily scheduling and department status
• Perform other duties as assigned

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Bachelor's degree or equivalent
• Two years of experience in customer support or the airline industry, or one year of crew scheduling experience
• Strong verbal and written communication skills, with an emphasis on quality, tone, detail, and accuracy
• Proficiency in Microsoft Office products and general web applications
• Ability to work any shift, including nights, weekends, and holidays, on a rotating basis
• Exceptional customer service skills and a commitment to exceptional professionalism
• Ability to work under close time constraints and in high-stress situations effectively
• Solid organizational skills and the ability to simultaneously manage multiple tasks
• Ability to work independently and as a vital part of a team

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Associate degree or higher
• Experience in a client-facing role or the airline industry
• Knowledge of FAA regulations and company policies
• Experience with crew scheduling software and systems

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Crew Scheduler and Customer Care Representative, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. You will be able to work with a talented team of professionals who are passionate about delivering exceptional customer care and ensuring the highest level of safety and efficiency in our operations.

Work Environment and Company Culture

At arenaflex, we pride ourselves on our kind demeanor, respect for the people we fly, and meticulousness. We are a team-oriented organization that values collaboration, innovation, and exceptional customer care. As a remote worker, you will be able to work from the comfort of your own home, with the flexibility to manage your schedule and workload. You will be part of a dynamic team that is committed to delivering exceptional results and making a positive impact on the lives of our customers.

Compensation, Perks, and Benefits

As a Crew Scheduler and Customer Care Representative at arenaflex, you will be eligible for a competitive salary range of $35-45 per year, as well as a range of perks and benefits, including:

• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holidays
• Professional development opportunities
• Flexible work arrangements

Conclusion

If you are a highly skilled and motivated individual who is passionate about delivering exceptional customer care and ensuring the highest level of safety and efficiency in airline operations, we encourage you to apply for this exciting opportunity at arenaflex. As a Crew Scheduler and Customer Care Representative, you will be part of a dynamic team that is committed to making a positive impact on the lives of our customers. Don't miss out on this opportunity to join a leading organization in the private aviation industry and take your career to new heights. Apply now to become a part of the arenaflex team!