Experienced Customer Service Trainee – Remote Position for Dynamic Dental Benefits Leader

Introduction to arenaflex

arenaflex is a pioneering force in the dental benefits industry, dedicated to improving oral health and contributing to the well-being of communities nationwide. With a strong commitment to advocacy, community support, and corporate giving, arenaflex has established itself as a leader in its field. Our mission is to provide exceptional dental benefits, promote healthy communities, and foster a culture of excellence among our employees. As a remote Customer Service Trainee, you will be an integral part of our team, working to deliver outstanding customer experiences and support the growth of our organization.

Job Overview

This remote position offers a unique opportunity to develop your customer service skills and knowledge in a dynamic and supportive environment. As a Customer Service Trainee, you will undergo a comprehensive training program, which will equip you with the skills and expertise necessary to excel in this role. Our hybrid training schedule includes both on-site and remote sessions, ensuring that you receive a well-rounded and engaging learning experience.

Key Responsibilities

• Research customer inquiries using our claims processing system and other informational sources to provide accurate and timely responses.
• Respond to customer, group, and provider questions via telephone and written communication, utilizing proper etiquette, grammar, and punctuation.
• Maintain departmental records and files, ensuring data accuracy and confidentiality.
• Operate office equipment, including personal computers, calculators, copiers, and fax machines, to perform tasks efficiently.
• Make corrections to claims and eligibility, ensuring data integrity and compliance with company policies.
• Enter new claims, eligibility, and subscriber information into our mainframe system, adhering to established procedures and guidelines.
• Review subscribers' coverage to determine the type and level of benefits, providing clear and concise explanations to customers.

Requirements and Qualifications

To be considered for this role, you must possess a high school diploma or equivalent and have at least one year of customer service experience in a business environment that requires the use of computer programs to assist customers. Preferably, this experience should be in a call center or dental-related field. Additionally, you must successfully complete our customer service simulation test with a minimum score of 62 out of 100, unless you have previously passed the test or held a Customer Service Trainee, Customer Service Advisor, or Customer Service Associate position at arenaflex.

Essential Skills and Competencies

• Excellent communication and interpersonal skills, with the ability to interact with customers, groups, and providers in a professional and courteous manner.
• Strong problem-solving and analytical skills, with the ability to research and resolve customer inquiries efficiently.
• Proficiency in using computer programs, including claims processing systems and office equipment.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong attention to detail, with a focus on data accuracy and confidentiality.

Career Growth and Development

At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Trainee, you will have access to comprehensive training programs, mentorship, and career advancement opportunities. Our organization is dedicated to fostering a culture of excellence, innovation, and continuous learning, ensuring that you have the skills and knowledge necessary to succeed in your role and advance in your career.

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment that values diversity, equity, and inclusion. We are committed to creating a workplace culture that is engaging, collaborative, and respectful, where employees feel valued, empowered, and motivated to contribute their best work. As a remote employee, you will be an integral part of our team, working closely with colleagues and leaders to achieve our mission and goals.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a comprehensive range of benefits, perks, and incentives. Our benefits package includes medical, dental, and vision coverage, as well as retirement savings plans, paid time off, and holidays. We also offer opportunities for professional development, education assistance, and employee recognition programs, ensuring that you have the support and resources necessary to thrive in your role and achieve your career goals.

Conclusion

If you are a motivated and customer-focused individual looking to launch or advance your career in customer service, we encourage you to apply for this exciting opportunity at arenaflex. As a remote Customer Service Trainee, you will be part of a dynamic team dedicated to delivering exceptional customer experiences and contributing to the growth and success of our organization. Apply now to join our team and start your journey with arenaflex!