**Experienced Customer Support Representative – Chat Call Customer Service**

At arenaflex, we believe that exceptional customer service is the key to building lasting relationships and driving business growth. As a leading provider of luxury home furnishings and interior design solutions, we're committed to delivering an unparalleled customer experience that exceeds expectations. Our team of experienced interior designers and customer support specialists work together to bring our clients' visions to life, from initial concept to final installation. We're passionate about helping our customers find the perfect products to suit their unique tastes and styles, and we're dedicated to providing the highest level of service and support every step of the way. **Job Summary:** We're seeking an experienced Customer Support Representative to join our team at arenaflex. As a key member of our customer support team, you'll be responsible for managing order processing, handling customer inquiries, and resolving issues promptly and efficiently. If you're a self-starter with excellent communication skills and a passion for delivering exceptional customer service, we want to hear from you! **Responsibilities:** * Manage order processing for customers using proprietary order-entry systems, ensuring timely and accurate order processing. * Work with customers, sales reps, and sales management over the phone and email to resolve issues and provide product information. * Handle incoming calls and emails from customers, addressing their queries and providing solutions in a positive and professional manner. * Utilize strong organizational and time management skills to handle multiple tasks and prioritize effectively. * Collaborate with technical support and collection personnel to expedite orders and resolve customer problems. * Process purchase orders and restock inventory as needed. * Maintain relationships with customers, gather feedback, and follow up to ensure customer satisfaction. * Answer pricing and product inquiries, and execute contract maintenance and inform customers of pricing contract changes. * Perform other duties as assigned by management. **Requirements:** * Excellent telephone skills and the ability to handle multiple daily telephone calls in a positive manner. * Microsoft Office skills, including Word, Excel, and Outlook, preferred. * Great follow-up skills, excellent verbal and written communication skills, and the ability to write legibly with correct spelling, grammar, and punctuation. * Self-starter with a proactive approach to problem-solving. * Effective working in teams to achieve departmental objectives. * Ability to analyze situations and resolve problems, such as consolidating shipments from various suppliers and ensuring documentation for export is correct. **Essential Qualifications:** * 1-2 years of experience in a customer support role, preferably in a retail or e-commerce environment. * High school diploma or equivalent required; associate's or bachelor's degree preferred. * Excellent communication and interpersonal skills, with the ability to work effectively with customers, sales reps, and internal teams. **Preferred Qualifications:** * Experience with proprietary order-entry systems and customer relationship management software. * Knowledge of luxury home furnishings and interior design principles. * Certification in customer service or a related field. **Skills and Competencies:** * Excellent communication and interpersonal skills. * Strong organizational and time management skills. * Ability to work effectively in a team environment. * Analytical and problem-solving skills. * Self-motivated and proactive approach to problem-solving. * Ability to adapt to changing priorities and deadlines. **Career Growth Opportunities and Learning Benefits:** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Support Representative, you'll have the opportunity to: * Develop your skills and knowledge in customer service, sales, and marketing. * Work with a talented team of interior designers and customer support specialists. * Participate in ongoing training and development programs to enhance your skills and knowledge. * Take on additional responsibilities and contribute to the growth and success of our team. **Work Environment and Company Culture:** At arenaflex, we're passionate about creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on the following values: * Customer-centricity: We're committed to delivering exceptional customer service and exceeding our customers' expectations. * Collaboration: We work together as a team to achieve our goals and support each other's success. * Innovation: We're always looking for new and better ways to do things, and we encourage creativity and innovation in everything we do. * Integrity: We operate with integrity and honesty in all our interactions, both internal and external. **Compensation, Perks, and Benefits:** At arenaflex, we offer a competitive compensation package, including: * $25-$45 per hour, depending on experience and qualifications. * Medical, dental, and vision offerings. * Weekly direct deposit. * Paid holidays and personal time off. * 401(k) with match. * Voluntary life and AD&D, short-term and long-term disability, and other voluntary coverages. * Prepaid legal and employee assistance programs. **How to Apply:** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience! Apply for this job