**Experienced Full Stack Customer Service Representative – Remote Call Center Operations**

At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope if they have personally suffered or lost a loved one due to negligence. As a key member of our remote call center team, you'll play a vital role in connecting with individuals who have been affected by these issues and guiding them through the process of seeking compensation. **Job Summary:** We're seeking an experienced and results-driven Customer Service Representative to join our remote call center team. As a Customer Service Representative, you'll be responsible for connecting with callers who have expressed interest in potentially qualifying for compensation. You'll work in a fast-paced environment, handling high volumes of calls while providing exceptional customer service and support. If you're a motivated and customer-focused individual with a strong background in call-center environments and sales-focused experience, we encourage you to apply. **Responsibilities:** As a Customer Service Representative at arenaflex, your primary responsibilities will include: * Connecting with callers through an automated dialer and engaging in conversations to determine their eligibility for compensation * Handling a high volume of calls, with an average of 40-50 calls per day, and identifying 1-5 potential qualified callers * Multitasking while listening, answering questions, and viewing multiple windows to efficiently manage calls * Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals * Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts appropriately * Participating in training and other learning opportunities to expand knowledge of the position * Adhering to all company policies and procedures * Assisting with other projects as needed * Self-troubleshooting and problem-solving basic IT issues **Requirements:** To be successful in this role, you'll need to possess the following qualifications and skills: * Excellent verbal and written communication skills * Excellent interpersonal and customer service skills * Strong problem-solving and conflict resolution skills * Competitive and results-driven, with a focus on meeting and exceeding performance goals * Ability to work 40+ hours per week in a fast-paced environment * Strong background in call-center environments and sales-focused experience * 2+ years of phone sales/customer service experience * Residency in the State of Florida or New Jersey * Quiet, distraction-free workspace with a reliable hardwired Desktop or Laptop PC (8GB of RAM, 20 GB of free storage, 1.2 GHz or faster CPU) * High-speed internet (50Mbps with 100MBps upload minimum - standard internet) * Reliable Noise Cancellation Headset that is wired via USB (average price is $20-$30) **What We Offer:** As a valued member of our remote call center team, you'll enjoy a comprehensive benefits package, including: * Health Insurance, Vision & Dental Coverage * Paid Holidays and Paid Time Off (PTO) * Eligibility for overtime outside of the training period * Opportunities for career growth and professional development * A dynamic and supportive work environment with a focus on teamwork and collaboration **Work Environment and Culture:** At arenaflex, we're committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our remote call center team is designed to be flexible and adaptable, with a focus on meeting the needs of our customers and employees. We're proud to offer a range of benefits and perks that support work-life balance, including flexible scheduling, paid time off, and opportunities for professional development. **Compensation and Benefits:** As a Customer Service Representative at arenaflex, you'll enjoy a competitive compensation package, including: * Salary Range starts at $17.31/hour * Commissions and bonuses with Total Compensation up to $33.00+/hour ($70,000+) * Opportunities for overtime outside of the training period **How to Apply:** If you're a motivated and customer-focused individual with a strong background in call-center environments and sales-focused experience, we encourage you to apply. Please visit our website to submit your application and join our team at arenaflex. Apply Job! **Equal Employment Opportunity:** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. Apply for this job