**Experienced Part-Time Customer Service Representative – Arenaflex**

Join Arenaflex, a dynamic and innovative organization, as we seek a highly skilled and customer-focused Part-Time Customer Service Representative to join our team. As a representative of Arenaflex, you will be the face of our organization, providing exceptional service to our customers through various channels, including phone, electronic, and in-person interactions. If you possess excellent communication skills, a passion for delivering outstanding customer experiences, and a commitment to teamwork, we encourage you to apply for this exciting opportunity. **About Arenaflex** Arenaflex is a leading organization in the industry, dedicated to providing top-notch services to our customers. Our mission is to deliver exceptional experiences, foster strong relationships, and drive growth through innovation and collaboration. As a Part-Time Customer Service Representative, you will be an integral part of our team, working closely with colleagues to achieve our goals and exceed customer expectations. **Key Responsibilities** As a Part-Time Customer Service Representative, you will be responsible for: * Handling high-volume phone traffic for various departments within Arenaflex * Providing routine office support, including phone, electronic, and face-to-face interactions with customers * Processing drop box payments, posting payments, and handling incoming and outgoing mail * Assisting with interdepartmental cash and reporting/tracking functions * Receiving, maintaining, and accounting for monies, providing payment receipts, and ensuring compliance with Arenaflex's internal cash handling policies * Processing commercial account set-ups, validating Tax IDs, and assisting with projects and back-office assignments as needed * Serving as a backup to Team Leads or Weigh Station Supervisors in their absence **Solid Waste Responsibilities** * Processing internal and external customer requests, including weigh-in and weigh-out customers on Weigh Station scales * Identifying and screening waste materials being delivered to the landfill and helping customers understand waste disposal and Solid Waste rules and regulations * Receiving, maintaining, and accounting for monies for Solid Waste Landfill customers, accepting card payments, authorizing billing of charge account customers, and issuing receipts * Entering accurate data into the Weigh Station software, producing and verifying reports, and assisting with new application(s) and computer information system modification(s) and upgrade(s) testing as needed * Assisting at Home Chemical Collection (HCC) Division, greeting customers, screening and identifying materials being delivered, educating customers on accepted materials, sorting and processing non-hazardous materials, restocking, and cleaning as needed **Supervisory/Budget Responsibilities** * None **Other Duties** Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. **Job Requirements** * High School diploma or equivalent * One (1) year customer service experience * Six (6) months of cash handling experience * OR any combination of related education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job **Required Skills/Abilities** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required: * Knowledge of applicable laws and regulations, as well as Arenaflex policies and procedures * Skill in identifying moderate problems and implementing solutions * Skill at an intermediate level, working with Microsoft Office 365, and other software systems to complete work * Skill in interpersonal relationships, including using tact, patience, and courtesy * Skill in providing exceptional service to internal and external customers * Ability to establish and maintain effective interpersonal relationships * Ability to be flexible and adaptable to changing work environments to facilitate/accomplish needed activities * Ability to document all adjustments necessary and approved to complete the project * Ability to communicate effectively, both in oral and written forms, speak publicly, and listen intently to other points of view * Ability to work independently to manage multiple work tasks while balancing competing priorities with attention to detail and in a fast-paced environment * Ability to accurately prepare and maintain records, files, and reports * Ability to handle records and moderate situations of a confidential nature * Ability to handle difficult and stressful situations with professional composure and confidentiality * Ability to meet Quality Assurance Requirements and other key performance metrics for the call center operations **Conditions of Employment** * Must pass a drug test, criminal history background check, and social security number verification * Must be able to work Departmental published hours of operation * For Solid Waste – Must be able to pass a physical examination **Environmental Factors and Conditions/Physical Requirements** * SAFETY: Perform preventive maintenance on tools and equipment; ensure equipment is in safe operating condition * Follow established safety procedures and techniques to perform job duties, including lifting and climbing; operate tools and equipment according to established safety procedures * Promptly report unsafe conditions in the work area and/or any conditions that are not immediately correctable to supervisor * WORKING CONDITIONS/PHYSICAL REQUIREMENTS: + Safety Sensitive (Subject to random drug testing): No + Tools/Equipment Used: Standard office equipment, including computer and peripherals, internet access to access the Arenaflex secure virtual network + Posture: Prolonged sitting and standing; occasional stooping, squatting, kneeling, bending, pushing/pulling, and twisting + Motion: Frequent repetitive hand motions, including keyboarding and use of mouse; occasional reaching + Lifting: Lifting no more than 10 pounds + For Solid Waste – Lifting no more than 50 pounds and carrying up to 25 pounds + Environment: Works in an office and/or home-office setting with dedicated work area free from interruptions; occasionally requires irregular and/or prolonged hours + Travel: Travels to Arenaflex buildings and professional meetings as required + Attendance: Regular and punctual attendance at the worksite is required for this position. Must be able to work after normal business hours to complete daily tasks + For Animal Services – Must be able to work weekends and overtime as needed + For Customer Service – May work from home for as much as 90% of scheduled hours with supervisor approval, based on business necessity + For Solid Waste – Must be able to work flexible shifts, weekends, holidays, inclement weather days as needed + For Wastewater – Must be able to work weekends and flexible shifts as needed + Mental Demands: Maintains emotional control under stress; works with frequent interruptions **Core Values** * Inclusive * Collaborative * Service-Oriented * Strategically Focused * Fiscally Responsible **Top Tier Benefits** * Paid Vacation Days and Paid Holidays **EEO Statement** Arenaflex is an equal opportunity employer. It is Arenaflex's policy to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to any protected class, status, characteristic, or activity. All employment decisions, including decisions regarding recruitment, selection, hiring, compensation, benefits, training, advancement, discipline, discharge, and other terms, conditions, and privileges of employment are made without regard to any lawfully protected class, status, characteristic, or activity. **ADA/EOE/ADEA** This job description is not an employment agreement, contract agreement, or contract. Management has exclusive right to alter this job description at any time without notice. If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity to join the Arenaflex team. Apply for this job