**Experienced Customer Service Representative – Healthcare Insurance Remote Opportunity**

At arenaflex, we're dedicated to delivering exceptional healthcare services to our clients, and we're seeking a talented Customer Service Representative to join our remote team. As a key member of our customer service team, you'll play a vital role in ensuring that our clients receive top-notch support and care. If you're passionate about delivering outstanding customer experiences and have a strong background in healthcare, we want to hear from you! **Why Consider This Job Opportunity at arenaflex?** We're proud to offer a range of benefits and perks that make us an attractive employer in the healthcare industry. Here are just a few reasons why you should consider joining our team: * **Competitive pay rate**: Enjoy a competitive hourly rate of up to $16/hour, recognizing your hard work and dedication. * **Comprehensive benefits package**: Receive medical, dental, and vision benefits, ensuring your overall well-being and peace of mind. * **Paid training**: We invest in your growth and development, providing paid training to help you excel in your role. * **Advancement opportunities**: With arenaflex, you'll have the chance to advance your career and take on new challenges, helping you achieve your long-term goals. * **Flexible schedule**: Enjoy a weekday schedule, Monday-Friday, 8AM-5PM EST, allowing you to maintain a healthy work-life balance. * **Company-provided equipment**: We provide the necessary tools and equipment to ensure you can perform your job duties efficiently and effectively. **What to Expect as a Customer Service Representative at arenaflex** As a Customer Service Representative, you'll be responsible for providing exceptional support to our clients, including: * **Assisting providers with claims, investigations, and appeals**: You'll work closely with providers to resolve any issues or concerns they may have, ensuring a smooth and efficient process. * **Handling authorizations and utilization management appeals**: You'll be responsible for reviewing and processing authorizations and appeals, ensuring that our clients receive the support they need. * **Responding to eligibility and benefits inquiries**: You'll provide timely and accurate responses to client inquiries, ensuring that they have a clear understanding of their benefits and coverage. * **Documenting provider inquiries and specific details**: You'll maintain accurate records of client interactions, ensuring that we can track and resolve any issues that may arise. * **Assisting with educating providers on self-service options**: You'll help providers understand and utilize our self-service options, empowering them to take control of their interactions with us. **What We Require for Success** To excel in this role, you'll need: * **High School Diploma or equivalent**: A strong educational foundation is essential for success in this position. * **1-2 years of experience in a high-volume call center as a customer service representative**: You'll need to have a proven track record of delivering exceptional customer service in a fast-paced environment. * **Effective verbal and written communication skills**: Strong communication skills are critical for building trust and rapport with our clients. * **Strong typing and analytical abilities with a typing speed of 40 WPM**: You'll need to be able to process and analyze information quickly and accurately. * **Active listening and problem-solving abilities**: You'll need to be able to listen attentively to client concerns and develop effective solutions to resolve issues. **How to Stand Out** While the above qualifications are essential, we're also looking for candidates with: * **1-2 years of experience in a medical office setting**: If you have experience working in a medical office, you'll bring a unique perspective and understanding of the healthcare industry. * **1-2 years of experience with healthcare insurance**: Your knowledge of healthcare insurance will enable you to provide expert support to our clients. * **Experience with billing, coding, or back-end processing**: Your experience in these areas will be highly valuable in helping you navigate complex client issues. **Join the arenaflex Team** At arenaflex, we're committed to creating a positive and inclusive work environment that fosters growth and development. We believe in recognizing and rewarding our employees for their hard work and dedication. If you're passionate about delivering exceptional customer service and have a strong background in healthcare, we want to hear from you! **Apply Now** Ready to take the next step in your career? Apply now to join our team of dedicated professionals at arenaflex. We can't wait to hear from you! Apply Job! Apply for this job