Experienced Customer Service Representative for Healthcare Industry – Remote Opportunity with arenaflex

Introduction to arenaflex and the Industry

arenaflex is a leading organization in the healthcare industry, dedicated to providing exceptional customer service and support to its clients and members. As a remote customer service representative, you will play a vital role in ensuring that our members receive the best possible care and assistance. The healthcare industry is constantly evolving, and at arenaflex, we are committed to staying at the forefront of this evolution, leveraging technology and innovation to improve patient outcomes and experiences. If you are passionate about delivering outstanding customer service and have a background in healthcare, we encourage you to apply for this exciting opportunity.

Job Overview

We are seeking an experienced customer service representative to join our team at arenaflex. As a remote worker, you will be responsible for providing top-notch support to our members and providers, resolving issues in a timely and professional manner. This is a contract position with a duration of 6 months, offering a competitive pay rate of $19.50 per hour. You must reside in Florida and be available to work from 8 am to 5 pm EST, Monday through Friday.

Key Responsibilities

• Assist in resolving missed visits or missed supplies by reaching out to providers for status updates and authorizations as needed
• Handle all long-term care (LTC) calls from members and providers, focusing on one-call resolution and answering calls in a timely manner
• Review and correct authorizations to ensure they match the Primary Care Case Plan (PCCP)
• Triage and route calls correctly, attempting to resolve issues before escalating them to a supervisor or other team members
• Provide exceptional customer service, ensuring that all interactions are professional, courteous, and respectful

Qualifications and Skills

To be successful in this role, you will need:

• At least 2-3 years of experience in a managed care or physician's office setting
• Call center experience, with a strong focus on customer service
• Knowledge of medical terminology and typing skills
• Experience with long-term care (LTC) and medical authorization processes
• Proficiency in Microsoft Outlook, Word, and Windows
• A high school diploma or equivalent

Preferred qualifications include experience working in a remote or virtual environment, as well as familiarity with healthcare software and systems.

Performance Expectations

As a customer service representative at arenaflex, you will be expected to meet the following performance metrics:

• Call center metrics: talk time, hold time, and after-call work (95% or above)
• Schedule adherence: adhering to your scheduled work hours and breaks
• Call quality scores: consistently delivering high-quality customer service and support (95% or above)

These metrics are essential to ensuring that our members receive the best possible care and support, and that our team is working efficiently and effectively.

Career Growth and Learning Opportunities

At arenaflex, we are committed to the growth and development of our employees. As a customer service representative, you will have access to training and development programs, as well as opportunities for advancement within the company. Our goal is to help you build a successful and fulfilling career in the healthcare industry, and we are dedicated to providing the support and resources you need to achieve your goals.

Work Environment and Company Culture

arenaflex is a dynamic and innovative organization, committed to making a positive impact in the healthcare industry. Our company culture is built on values of compassion, integrity, and excellence, and we strive to create a work environment that is supportive, inclusive, and respectful. As a remote worker, you will be part of a virtual team that is connected and collaborative, with regular opportunities for communication and feedback.

Compensation, Perks, and Benefits

As a customer service representative at arenaflex, you will receive a competitive pay rate of $19.50 per hour, as well as access to a range of perks and benefits. These may include:

• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holidays
• Opportunities for professional development and advancement
• A dynamic and supportive work environment

We believe that our employees are our greatest asset, and we are committed to providing a compensation package that reflects their value to our organization.

Conclusion

If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity at arenaflex. As a remote customer service representative, you will play a vital role in supporting our members and providers, and contributing to the success of our organization. With a competitive pay rate, comprehensive benefits, and opportunities for growth and development, this is an opportunity you won't want to miss. Apply today to join our team and start making a difference in the lives of others!