Experienced Customer Care Representative – Premier HR Contact Center and Benefits Administration Expert

Welcome to arenaflex

As a pioneer in the human capital solutions sector, arenaflex is dedicated to empowering individuals and organizations to navigate the intricacies of health, wealth, and HR. By combining cutting-edge, data-driven technology with personalized care and exceptional service, we deliver unparalleled customer experiences. With a global presence spanning 28 centers, our team of dedicated professionals supports 23 million individuals and their 11 million family members in simplifying their work and personal lives, both now and in the future. At arenaflex, we are redefining the way people and organizations thrive.

Job Overview

We are seeking ambitious and motivated Customer Care Representatives to join our premier HR contact center team. As a Customer Care Representative, you will play a vital role in providing top-notch support to our clients' employees, addressing their questions, and resolving complex HR and financial issues related to healthcare benefits, 401k savings, retirement plans, leaves of absence, payroll, and more. If you are passionate about delivering exceptional customer service and have a strong desire to make a positive impact, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Handle a high volume of inbound calls from clients' employees to answer questions, provide education, and resolve complex HR and financial issues related to healthcare benefits, 401k savings, retirement plans, leaves of absence, payroll, and more.
• Process transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections, which may include additional research and ongoing casework.
• Leverage your computer navigation skills to toggle between multiple screens and systems to provide answers and support, including assisting callers in navigating the system as needed.
• Create and update files in our database and communicate with third parties to research and assist customers with updates or inquiries.

Requirements and Qualifications

To be successful in this role, you should possess the following essential qualifications:

• 2 years of experience in a call center environment, preferably in a customer-facing role.
• High school diploma or equivalent required.
• Basic computer skills and ability to navigate multiple systems and screens.
• Excellent telephone etiquette, active listening, and customer service skills.
• Ability to adapt to change and empathize with customers.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working in a premier HR contact center or benefits administration environment.
• Knowledge of healthcare benefits, 401k savings, retirement plans, leaves of absence, payroll, and other related topics.
• Previous experience with database management and file updates.

Skills and Competencies

To excel in this role, you should possess the following skills and competencies:

• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Excellent problem-solving and analytical skills.
• Strong attention to detail and ability to maintain accuracy in a high-volume environment.
• Ability to work effectively in a team environment and build strong relationships with colleagues and customers.

Career Growth and Development

At arenaflex, we are committed to the growth and development of our employees. As a Customer Care Representative, you will have access to ongoing training and development opportunities, including:

• Comprehensive onboarding program to ensure your success in the role.
• Ongoing coaching and feedback to help you achieve your goals and develop your skills.
• Opportunities for advancement and career growth within the company.

Work Environment and Company Culture

At arenaflex, we pride ourselves on our positive and inclusive work environment. As a Customer Care Representative, you can expect:

• A supportive and collaborative team environment.
• A culture that values diversity, equity, and inclusion.
• Opportunities to make a positive impact on the lives of our customers and their families.

Compensation and Benefits

We offer a competitive compensation package, including:

• Hourly rate: $15.5 - $16 per hour.
• First shift: 8 AM - 11 PM.
• Comprehensive benefits package, including health, incentive and recognition program, and 401K contribution (eligibility-based).

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values and respects all employees, regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, protected veteran status, or any other legally protected group status.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you!

Conclusion

Join arenaflex as a Customer Care Representative and become part of a dynamic team that is dedicated to making a positive impact on the lives of our customers and their families. With a commitment to growth, development, and diversity, we offer a unique and rewarding work environment that will challenge and inspire you to achieve your full potential. Apply today and take the first step towards an exciting and fulfilling career with arenaflex!