[Remote] Guest Services Agent - Manitoba Remote Camps

Note: The job is a remote job and is open to candidates in USA. Dexterra Group is a company with over 75 years of experience supporting infrastructure and built assets. They are seeking a Guest Services Agent to provide outstanding customer service, manage reservations, and assist with administrative tasks in a remote camp setting.

Responsibilities

• Greeting and welcome clients in a friendly and professional manner
• Assign rooms and issue appropriate keys or access cards
• Maintain accurate occupancy and client records
• Book, confirm, and modify reservations as required
• Transmit and receive messages, ensuring timely delivery
• Distribute morning reports and information to clients and staff
• Complete weekly billing and send charge sheets to clients
• Orientate clients to camp rules, policies, and emergency procedures
• Provide information on camp facilities, services, and schedules
• Answer inquiries regarding hours, directions, and amenities
• Log and secure all Lost & Found items
• Enter and update data in Microsoft Excel spreadsheets
• Use Microsoft Outlook for internal and external correspondence
• Assist in preparing reports, reviewing safety documents, and verifying timesheets
• Support special events, decorations, posters, and setup activities
• Assist with various administrative paperwork and filing
• Collect and log client feedback, identifying opportunities for improvement
• Ensure compliance with all health, safety, and quality standards
• Participate in maintaining the cleanliness and presentation of the facility

Skills

• Minimum one year of Guest Service Agent experience in a similar or hotel environment
• Fluent in English with excellent written and verbal communication skills and comprehension
• Exceptional organizational, interpersonal and analytical skills; and superior initiative and attitude
• Ability to prioritize multiple demands, and maintain strict confidentiality
• Excellent problem-solving skills
• Strong customer service focus
• Ability and desire to work independently with minimal supervision, and as a team player
• Must be able to work in a very busy environment and maintain shared workspace
• Computer literate with experience in Word and Excel
• Extensive experience with Camp Manager software (or equivalent)

Benefits

• RRSP Matching of 5% and extended health & dental benefits that start after 600 hours.
• Work-Life Balance of 21 Days On / 7 Days Off Rotation.
• Award winning safety culture.
• Referral bonus program.
• Transportation from Winnipeg, Thompson, Flin Flon or The Pas provided

Company Overview