Field Technical Service Representative 2

Sharp Business USA is a direct sales division of Sharp Electronics Corporation, focused on innovative technologies and services. The Field Technical Service Representative 2 will manage and maintain Sharp equipment in the assigned Columbia/Midland territory, providing hands-on technical support and ensuring customer satisfaction.

Responsibilities

• Independently services and maintains a full territory in the installation, maintenance and repair of Sharp equipment with minimal supervision
• Resolves at least 85% of service calls upon completion of training and territory assignment
• Understands and properly performs all mechanical and electronic adjustments on equipment as outlined in the Technical Service Manual and Field Engineering Bulletins
• Ability to read and interpret schematics and complete all electrical troubleshooting as outlined in the Technical Service Manual and Field Engineering Bulletins to include our complete digital line of products
• Resolves all normal customer relations' situations and communicates any unusual customer situations to a higher level
• Maintains parts inventory and achieves exemplary levels of inventory control and usages
• Completes all required administrative functions in an accurate and timely manner
• Cooperates with fellow workers and management to achieve Branch service goals
• Keeps Group Leader or Branch Field Service Manager informed of machines performing below standards and report all actions taken towards resolution
• Performs other duties as prescribed by the Branch Field Service Manager

Skills

• 1-3 years of experience copier repair or repair and maintenance of electronic equipment
• High School Diploma or equivalent mandatory
• Must possess Comptia A + certification
• Must possess strong communication skills, excellent customer service skills and mechanical aptitude
• Must successfully complete Sharp equipment pre-testing and training
• Valid Drivers License, and Automobile insurance within company guidelines
• Technical vocational schooling preferred (electronics or electro-mechanical)
• Knowledge of Windows and Microsoft Office software products preferred

Benefits

• Flexible hybrid work schedules.
• Comprehensive, family-friendly healthcare plans (medical, dental, vision).
• 401k retirement plan with a competitive match and plenty of financial support tools.
• Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support.
• Financial protection for you and your family (life insurance and disability insurance)
• Rewarding and wholistic wellness program.
• Training, professional development, and mentorship
• Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)
• Dynamic culture eager to innovate, enhance diversity, and work smarter.

Company Overview