Collections Specialist

Airgas is a leading U.S. supplier of industrial, medical and specialty gases. The Collections Specialist is responsible for maintaining a healthy accounts receivable portfolio by researching and resolving account issues to minimize bad debt write-offs.

Responsibilities

• Manage and reconcile an account portfolio, prioritizing efforts to maximize collections while identifying accounts at risk of delinquency
• Resolve customer account issues, including past due invoices, and negotiate payment settlements as necessary
• Assist in resolving non-payment issues
• Collaborate with Cash Applications, Dispute Management, and Special Handling teams to resolve unpaid cash, non-payment issues, and customer disputes
• Initiate reviews and recommendations regarding final demand notices and outside collections with Field Sales and Collection management
• Maintain professional relationships with branch managers, account managers, and area sales managers
• Inform regional managers of issues when appropriate

Skills

• High School Diploma/GED required
• Demonstrated excellence in oral and written communication and interpersonal skills
• Ability to adapt communication style to various customer situations
• Positive attitude and willingness to learn, coupled with the ability to collaborate effectively within a team
• Customer-focused behavior, including building positive relationships and understanding customer needs
• Ability to handle challenging situations diplomatically and professionally
• Strong analytical and problem-solving skills, with the ability to make independent decisions and escalate issues when necessary
• Proficiency in Google Suite applications and/or Microsoft Office (Word, Excel)
• Manage and reconcile an account portfolio, prioritizing efforts to maximize collections while identifying accounts at risk of delinquency
• Resolve customer account issues, including past due invoices, and negotiate payment settlements as necessary
• Assist in resolving non-payment issues
• Collaborate with Cash Applications, Dispute Management, and Special Handling teams to resolve unpaid cash, non-payment issues, and customer disputes
• Initiate reviews and recommendations regarding final demand notices and outside collections with Field Sales and Collection management
• Maintain professional relationships with branch managers, account managers, and area sales managers
• Inform regional managers of issues when appropriate
• Associate's/Bachelor's degree preferred
• SAP experience preferred

Benefits

• Medical
• Dental
• Vision
• Life
• AD&D
• Short Term and Long Term Disability Insurance
• Vacation
• Sick
• Paid Holidays
• 401(k) Retirement Plan with company match
• Tuition Assistance
• Progressive parental leave package
• Generous paid time off for the birth or placement of children
• 401k plan with company matching funds
• Tuition reimbursement
• Discounted college tuition for employees’ dependents
• Airgas Scholarship Program

Company Overview

Company H1B Sponsorship