[Remote] Virtual Assist - Auto Adjuster - Remote

Note: The job is a remote job and is open to candidates in USA. Allstate is a leading insurance company that has been protecting families for over 90 years. They are seeking a Virtual Assist Auto Adjuster who will work from home, conducting remote inspections and providing exceptional customer service for vehicle repairs. The role involves reviewing estimates, handling claims, and ensuring customer satisfaction through effective communication and problem-solving skills.

Responsibilities

• Communicate clearly and efficiently with all parties involved, ensuring that the customers’ needs are met with the highest level of professionalism and care
• Play a key role in reviewing, writing estimates, creating supplements, and handling total losses for a wide variety of vehicles
• Investigate auto claims by performing detailed reviews of damage and interpreting policies to determine coverage
• Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies
• Utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills
• Execute policies along policy agreements, and keep a clear record of your work in a claims system that you will be trained on

Skills

• 18 months+ previous experience in auto Collision estimating using CCC or Mitchell
• Demonstrated expertise in crafting comprehensive cost estimates for paintwork, body, frame restoration and mechanical
• Proficiency in using virtual inspection tools and applications
• Strong analytical skills to assess damages and write accurate estimates
• Excellent communication skills to interact with customers and stakeholders effectively
• Ability to work independently and manage time efficiently in a virtual work environment
• Familiarity with insurance policies and industry regulations related to auto claims

Benefits

• Medical, dental, and vision coverage.
• Allstate pension plan and 401(k) savings plan.
• Ayco financial coaching.
• Spring Health mental and emotional wellbeing resources.
• Paid parental leave.
• Adoption reimbursement.
• Paid time off.
• Tuition reimbursement.
• Wellness incentives.

Company Overview