[Remote] Clinical Operations Intern

Note: The job is a remote job and is open to candidates in USA. NuvoAir Medical is seeking a detail-oriented, highly tech-savvy intern to support their virtual clinical operations team. The role involves helping patients navigate virtual appointment platforms and resolving basic technical issues while maintaining patient confidentiality and adhering to HIPAA standards.

Responsibilities

• Check patients in for their scheduled virtual appointments and verify required information
• Provide frequent, hands-on tech troubleshooting to help patients connect to their virtual visits (audio, video, device setup, platform access)
• Collect and document patient copays or outstanding balances
• Enter clinical and administrative information into patient charts with accuracy and attention to detail
• Recognize when a patient’s needs fall outside your scope and promptly direct them to the appropriate clinical team member
• Assist with general administrative tasks to support smooth virtual clinic operations
• Maintain patient confidentiality and adhere to HIPAA standards at all times

Skills

• Strong technical skills and ability to troubleshoot device, audio/video, and connectivity issues—this is a must
• Comfort and confidence guiding patients through technology challenges multiple times per shift
• Excellent communication and customer service abilities
• Strong attention to detail and organizational skills
• Comfortable learning and working within digital tools and EHR systems
• Ability to work independently and follow established workflows
• Professionalism, reliability, and willingness to learn
• Interest in healthcare, clinical operations, or health administration
• Prior experience in tech support, customer service, or administrative roles is a plus

Company Overview