Application Specialist I

EmVenio is a company focused on enhancing the quality of life for clients through various services. They are seeking a fully remote Application Specialist I to support their research applications, resolve technical issues, and provide administrative support while ensuring application functionality and user satisfaction.

Responsibilities

• Coaches users on application functionality and best practices
• Gathers business requirements from end-users to enhance application efficiencies
• Maintains application functionality and identifies applications’ deficiencies; implements improvements
• Assembles, analyzes, and evaluates data to make appropriate and well-reasoned recommendations and decisions to support the business and project teams
• Trains/coaches users on application enhancements
• Familiarity with reports and creating reports (e.g., Salesforce)
• Guides and/or assists users on report creation
• Initiates bulk load data into systems for users and maintenance of system
• Plans and executes application configuration, communication, and results
• Documents procedures and processes to ensure repeatability and data sharing
• Develops and maintains relationships within the organization and/or with external partners and understands the unique needs of each partnership
• Delivers timely, impactful work products in alignment with business development strategies and goals
• Monitors, reviews, and maintains access control to applications
• Supports end users as a power-user in applications, performing high-level tasks
• Administers and supports business functions around applications, such as administering training (enrolling and guiding users) within applications’ training environments
• Fields users’ questions about applications. Troubleshoots and solves users’ problems using applications
• Participates in Company or Sponsor-required training programs
• Performs other duties as assigned
• Travels as needed

Skills

• Ability to gain and retain a full and complete understanding of the functionality, data, and relation of assigned applications
• Excellent organizational skills, including ability to manage complex spreadsheets
• Must have the ability to maintain confidentiality and work independently in a fast-paced environment
• Excellent oral and written communication skills and the ability to communicate effectively with all levels within the organization and with external parties
• Attention to detail and accuracy is essential
• Must possess excellent interpersonal skills
• Must have the ability to build and maintain positive relationships with management, peers, subordinates, and external partners
• Must display strong analytical and problem-solving skills
• Ability to travel 0-10%
• Bachelor's degree in a relevant field is preferred
• Previous industry experience, preferably working as a site coordinator, or clinical CRO experience, or similar service provider or equivalent strongly preferred
• Experience working in an Electronic Data Capture or electronic Source Document application environment (e.g., configuring, loading data, troubleshooting) preferred

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Company Paid Short Term Disability
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Paid Time Off
• Voluntary Benefits

Company Overview