[Remote] Care Navigator - Remote

Note: The job is a remote job and is open to candidates in USA. Blackbird Health is a clinician-founded organization dedicated to providing mental health services for children and young adults. The Care Navigator plays a crucial role in establishing trusting relationships with families, guiding them through the intake process, and ensuring efficient administrative support for the clinical team.

Responsibilities

• Build Trusting Relationships: Be the welcoming voice of Blackbird, connecting with new families to understand their needs and guide them through our intake process. You’ll be their go-to person for questions, setting the stage for a positive care experience
• Solve Problems with Tenacity: Navigate the complexities of healthcare with keen attention to detail, a “why?” mindset, and a relentless drive to get things right. Our Navigators ensure all details are handled correctly so nothing falls through the cracks
• Enable the Care Journey: Handle the crucial administrative work that makes everything else possible. You’ll manage patient communications, scheduling, collecting and organizing all necessary paperwork, and ultimately ensuring a seamless, efficient process for both the family and our team
• Contribute to a Mission-Driven Team: You'll collaborate with a compassionate and intelligent team, working in a hybrid model (at least 3 days/week in our Doylestown office) to ensure our services run smoothly and our patients get the care they need

Skills

• You have a passion for helping people and can easily build rapport with families from diverse backgrounds
• You're a natural problem-solver who can manage multiple moving parts and anticipate potential issues before they arise
• You have a high degree of organizational skills and a meticulous approach to administrative tasks, from data entry to document management
• You have at least 1-3 years of experience in a customer/patient-facing role, ideally within a healthcare or fast-paced professional environment
• Experience within the behavioral health space is also a plus
• Digital & tech savvyiness is critical - comfort with electronic health records (EHR) and patient engagement platforms is a plus

Benefits

• Medical, Dental & Vision coverage
• 401k (with a company match)
• Employer-paid life insurance coverage
• Generous paid time off
• Opportunities for career growth
• Diverse and experienced leadership team, supportive work culture

Company Overview