[Remote] Seasonal, Client Relationship Professional

Note: The job is a remote job and is open to candidates in USA. H&R Block is a leader in tax preparation and financial services, seeking a Seasonal Client Relationship Professional. This role supports day-to-day operations and product testing, ensuring operational efficiency and high product standards.

Responsibilities

• Assist in planning and executing operational procedures and workflows
• Monitor and track operational performance, identifying and resolving issues promptly
• Maintain accurate records, databases, and documentation for compliance and reporting
• Conduct functional, usability, and regression testing on products and features
• Perform daily sanity checks and assist in automated and manual testing processes
• Document test results, report defects, and collaborate with development teams for resolution
• Support user acceptance testing (UAT) and provide feedback for continuous improvement
• Collect and analyze operational and testing data to identify trends and improvement areas
• Prepare reports on KPIs, defect rates, and operational efficiency for management review
• Recommend process enhancements for both operations and testing workflows
• Other duties as assigned

Skills

• 1–3 years of experience in operations or QA/testing roles
• Strong organizational and multitasking skills
• Familiarity with testing tools and frameworks
• Excellent communication and problem-solving abilities
• Proficiency in Microsoft Office and data analysis tools
• Technical proficiency in multi-user systems
• Customer service and/or internal Help Desk-type experience
• Demonstrated ability to multi-task in a high-activity environment

Benefits

• Medical and prescription drug coverage
• H&R Block Retirement Savings Plan (401(k) Plan)
• Employee Assistance Program
• (virtual) fitness center programs
• Associate discount program
• Business Travel Accident Insurance
• Associate Tax Prep benefit

Company Overview

Company H1B Sponsorship