Customer Service

Blue Cross and Blue Shield of Vermont is looking for a Customer Service Representative to join our Federal Employment Program team. The role involves providing technical knowledge and customer service skills to assist members and providers, ensuring high-quality customer interactions and documentation.

Responsibilities

• Complete a program comprised of classroom and on-the-job training that will provide the technical knowledge and customer service skills needed to accurately answer most member and provider questions
• Learn and utilize customer service skills in order to successfully handle all customer interactions in a consistent, courteous, and professional manner
• Accurately document, track, and research all inquiries in Customer Focus (CF) according to department guidelines and written procedures
• Achieve a level of call volume and quality goals as set forth in the Customer Service Career Pathing Guidelines.  Successful achievement of these goals will help enable to CSR to transition to a Customer Service Representative II position

Skills

• High school graduate or equivalent required
• Analytical and critical thinking skills required
• Computer literacy, strong typing and spelling skills required
• The ability to multitask, problem solve and work independently is necessary
• One to two years of successful customer service experience, preferably in a health insurance or health care setting is desired

Benefits

• Health insurance (including vision)
• Dental coverage (free to employees)
• Wellness Program
• 401(k) with employer match + automatic employer contribution
• Life Insurance
• Disability Insurance
• Combined time off (CTO) – 20 days per year + 10 paid holidays
• Tuition Reimbursement
• Student Loan Repayment
• Dependent Caregiver Benefits

Company Overview