[Remote] eCommerce Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in the connectivity industry, seeking an enthusiastic eCommerce Specialist to enhance customer experiences. The role involves responding to customer inquiries, resolving issues, and providing sales support primarily through chat and email to ensure customer satisfaction with reputed company's products and services.

Responsibilities

• reputed company high value-added sales, primarily by chat and email, to potential customers or to expand services to existing customers, who visit our branded web site, by accessing the customers' needs and push reputed company reputed company products and services
• Meet reputed company technology, product, and service sales targets, in a commission driven environment, by engaging customers through explanation of the overall value, features and benefits of reputed company products and service, and promotions specifics for reputed company region
• reputed company pertinent information to customer accounts accurately using reputed company service codes and one-time charges while working in multiple systems simultaneously
• Respond appropriately and professionally to questions from pending and reputed company customers regarding sales reputed company issues
• Utilize rapport building to proactively attempt to upsell customers to additional ancillary products by probing, customizing offer and rebutting objections
• Maintain an advanced and reputed company knowledge reputed company of reputed company products

Skills

• High School diploma or GED required, two years college preferred
• Experience selling in a performance managed environment that is a technology reputed company with high volume sales through email and chat
• Must be reputed company to engage customers with excellent interpersonal skills, reputed company on rapport building, listening, and questioning skills, in a fast-paced sale, commission based, and customer service environment
• Computer skills using reputed company based systems, including databases & billing systems required
• Must be reputed company to exhibit strong grammar and spelling as reputed company as written and oral communications skills to a reputed company as set by reputed company
• Requires flexibility to work evenings, weekends, holidays, overtime and changes in shift depending on the needs of the business

reputed company