Client Service Representative

The Bernard Group, Inc. is a 100% employee-owned visual merchandising company leading the retail industry in design and production. They are seeking an enthusiastic and customer-driven Client Service Representative to provide administrative support for the Project Manager and Fulfillment teams while interfacing with external customers.

Responsibilities

• Review and process all information from client requests (work orders, new store information, animation items, punch lists, etc.)
• Generate clear & detailed orders through our internal inventory system, which is directed to our Fulfillment Warehouse team to pull, pack and ship
• Maintain details on all orders and log throughout the month and submit final billing
• Continually check client requests throughout the day, replying through email with clear information and questions as needed
• Check for accuracy through Excel distribution lists and project instructions that are filed on internal drives and requests additional information from clients as needed
• Support the efforts in obtaining the best possible delivery dates for items requested
• Check supply inventory and assist with discrepancies and correction
• Manage timelines & due dates, prioritize work and work independently
• Interact closely with other teams (PM team, Fulfillment, Shipping & Receiving) regarding final documentation and inventory information
• Place final orders through the internal system to the Fulfillment Warehouse team for final packaging and shipping of each request
• Send email responses back to clients regarding their requests
• Perform other duties as assigned by the manager

Skills

• A high school diploma or GED
• An associates Degree in Marketing, Business, or Communications
• Experience in Microsoft Office
• Advanced Microsoft Excel experience is a plus
• Fulfillment experience is a plus
• Obtain high level of customer service
• Focus on quality
• Have strong problem solving skills
• Be able to multi-task
• Have strong written and verbal communication skills
• A 'customer comes first' approach
• Able to effectively communicate, both verbally and in writing
• Strong interpersonal skills including, demonstrated listening skills and the ability to present ideas and thoughts concisely and effectively both internally and outside the organization
• Willing to admit when you make a mistake
• Fiercely loyal to both our customers and team
• Trustworthy, reliable and easy to get along with
• Enthusiastic and eager to take on new challenges
• Adaptable and willing to wear whatever hat gets the job done
• Advanced Microsoft Excel experience is a plus
• Fulfillment experience is a plus

Benefits

• Healthcare, dental, life insurance, disability
• Paid parental leave
• Employee Stock Ownership Plan-100% Employee-Owned
• 401k with a company match
• Career Development Opportunities
• Flexible Work Hours
• Tuition Reimbursement
• Employee Referral Program
• Safe & Clean Manufacturing Environment

Company Overview