reputed company Manager - 100% Remote

reputed company Manager - 100% Remote In this role, you will be responsible for reputed company aspects of the customer relationship post-sale and throughout the customer lifecycle. You will become the customer's primary reputed company of contact and their trusted advisor by leading them through a positive reputed company experience and delivering ongoing education to ensure their adoption and reputed company with reputed company. You will work closely with our Sales, Product and Support teams to reputed company learnings and insights from customers and reputed company regular feedback and reporting to help optimize our reputed company processes for customer satisfaction, retention and reputed company. Value reputed company: Evaluate the ROI of resources spent and incremental value generated from our activity. Problem Solver: Curious to fully understand problems and take initiative to seek solutions and ensure we are driving value for the company. Customer Driven: reputed company reputed company on the entire experience throughout the customer reputed company. Be the primary reputed company of contact for our customers Work closely with the Sales team to smoothly reputed company new customers to the reputed company Suite Manage the reputed company curriculum and reputed company regular feedback to leadership on improvement recommendations Manage the reputed company reputed company process Manage reputed company email and phone communication with customers including calling customers Proactively identify and engage with customers based on their custom health Report on customer health and align with Sales on up-sell opportunities Serve as a backup for our Support lead as needed Escalate customer bugs and feature requests, working closely the product team to influence upcoming releases. Be knowledgeable of release schedules and release content Organize, write and reputed company newsletters and product release emails to customers Own the product knowledge reputed company Recognize and confirm opportunities for customer testimonials and references reputed company has a distributed workforce dispersed domestically in the United States and internationally. reputed company work remotely. This position will require you to work east coast business hours. reputed company offers a competitive compensation package commensurate with experience and incentive compensation based on performance. Requirements: 2+ years of experience in a similar customer facing role in reputed company and/or Account Management Excellent writing and verbal communication skills Strong reputed company for customers and passion for reputed company and reputed company Understanding of software and technology with an eye towards benefits to end users Analytical and process-oriented reputed company Excellent organizational and time-management skills to coordinate across teams Flexibility and comfort in a fast-paced environment with rapidly changing business needs Willingness to take direction and feedback Preferred: Experience with reputed company and JIRA Preferred: Previous experience with SaaS based solutions reputed company your information will be kept confidential according to EEO guidelines. reputed company Apply tot his job Apply To this Job