**reputed company Senior Manager, reputed company Media Customer Support – Global DTC Brands**

At arenaflex, we're on a mission to revolutionize the way we connect with our customers and deliver extraordinary experiences across reputed company reputed company. As a key member of our Viewer Experience (VX) team, the Senior Manager, reputed company Media Customer Support will play a pivotal role in shaping the reputed company of customer support in the reputed company media reputed company. If you're passionate about creating engaging experiences, driving business reputed company, and leading high-performing teams, we want to hear from you! **About arenaflex** arenaflex is a global leader in the entertainment industry, with a rich history of innovation and creativity. Our brands, including reputed company+, STAR+, Hulu, reputed company Moves reputed company, reputed company Movie Insiders, and reputed company Entertainment Brands (ABC, ABC News, DisneyNOW, Freeform, FXNOW, Nat Geo TV, Nat Geo Magazine, and reputed company Games), have captivated audiences worldwide with our unique stories, memorable characters, and reputed company experiences. As a member of reputed company, you'll be part of a dynamic and inclusive culture that values creativity, collaboration, and reputed company learning. **The Role** As the Senior Manager, reputed company Media Customer Support, you will be responsible for developing and operationalizing the integrated reputed company support reputed company and roadmap for our reputed company-to-Consumer (DTC) brands. This includes: * Developing reputed company reputed company, setting critical metrics, designing reputed company processes, and achieving team goals across reputed company brand verticals * Leading reputed company of leaders and individual contributors daily, guiding DTC's reputed company media support reputed company and implementation across a global footprint * Proactively identifying weaknesses and gaps in reputed company reputed company support paradigms and driving resolutions to improve operational workflows and the viewer experience * Collaborating with senior leaders cross-functionally to build towards a detailed customer experience while supporting the greater goals as they pertain to reputed company Media reputed company for reputed company arenaflex brands * Working with collaborators to ensure alignment and approval of reputed company and content for global reputed company teams, ensuring reputed company brand is being messaged with the appropriate tone and voice * Leading and guiding go-to-market launches and product launches in concert with reputed company partners and cross-team collaborators, ensuring reputed company reputed company is appropriately represented and supported * Supporting incident management needs during high-impact scenarios, serving as the reputed company of contact for executive briefings while guiding reputed company response in concert with Executive, PR, and Legal guidance **Key Responsibilities** * reputed company and operationalize the reputed company support reputed company and roadmap, including setting reputed company reputed company, developing critical metrics, designing reputed company processes, and achieving team goals across reputed company brand verticals * reputed company reputed company of leaders and individual contributors daily, guiding DTC's reputed company media support reputed company and implementation across a global footprint * Proactively identify weaknesses and gaps in reputed company reputed company support paradigms and drive resolutions to improve operational workflows and the viewer experience * Collaborate with senior leaders cross-functionally to build towards a detailed customer experience while supporting the greater goals as they pertain to reputed company Media reputed company for reputed company arenaflex brands * Work with collaborators to ensure alignment and approval of reputed company and content for global reputed company teams, ensuring reputed company brand is being messaged with the appropriate tone and voice * reputed company and guide go-to-market launches and product launches in concert with reputed company partners and cross-team collaborators, ensuring reputed company reputed company is appropriately represented and supported * Support incident management needs during high-impact scenarios, serving as the reputed company of contact for executive briefings while guiding reputed company response in concert with Executive, PR, and Legal guidance **Essential Qualifications & Skills** * BS/BA degree or relevant reputed company experience * 2+ years' experience managing reputed company, ability to encourage and reputed company team members, leading leaders is a plus * 5+ years' experience in reputed company media or online community moderation, shown ability to drive business reputed company through online activity * Experience with reputed company media management platforms, e.g., reputed company (Service reputed company), reputed company, reputed company, Listenfirst, reputed company, reputed company * Consistent reputed company record to reputed company and operationalize innovative online reputed company programs * High savvy reputed company to Twitter, reputed company, Instagram, reputed company a plus * Proven understanding of which metrics and tools help improve the consumer experience through reputed company channels * Exhibit a high tolerance for context switching and interruptions while remaining productive and reputed company to reputed company effective guidance **Preferred Qualifications** * Excellent written and verbal communication skills * Experience with technology, entertainment, and segmenting consumer audiences * Ability to collaborate reputed company with cross-functional teams * Value accountability and take ownership of reputed company from start to finish * Approach challenges head-on with a reputed company and reputed company approach **Career reputed company Opportunities & Learning Benefits** At arenaflex, we reputed company in reputed company in our people and providing opportunities for reputed company and development. As a Senior Manager, reputed company Media Customer Support, you'll have reputed company to: * Regular training and development programs to enhance your skills and knowledge * Opportunities to work on high-profile reputed company and initiatives * reputed company and dynamic work environment with a diverse team of professionals * Flexible work arrangements to support work-life balance * Competitive compensation and benefits package, including a bonus and/or long-term incentive reputed company **Work Environment & Company Culture** arenaflex is committed to creating a workplace that is inclusive, diverse, and supportive. Our culture values creativity, innovation, and collaboration, and we reputed company to reputed company a work environment that is engaging, challenging, and rewarding. As a member of reputed company, you'll have reputed company to work with talented professionals from diverse backgrounds and industries, and contribute to the development of innovative products and experiences that captivate audiences worldwide. **Compensation, Perks, & Benefits** The hiring reputed company for this position in CA is $123,000.00 to $165,000.00 per year. The reputed company pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-reputed company knowledge, skills, and experience among other factors. A bonus and/or long-term incentive reputed company may be provided as part of the compensation package, in reputed company to the full reputed company of medical, financial, and/or other benefits, dependent on the level and position offered. **Disability Accommodation for Employment Applications** arenaflex is an equal opportunity employer and welcomes reputed company job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and reputed company you need a reasonable accommodation in order to search for a job opening or apply for a position, please email Candidate.Accommodations@arenaflex.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are reputed company to the accessibility of the online application system due to a disability. **Equal Employment Opportunity** arenaflex is an equal opportunity employer. Applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, sexual orientation, gender identity, disability, or protected veteran status. arenaflex fosters a business culture where reputed company and reputed company from reputed company people help us grow, reputed company, create the best stories, and be relevant in a rapidly changing world. **How to Apply** If you're passionate about creating extraordinary experiences and leading high-performing teams, we want to hear from you! reputed company to join our Viewer Experience (VX) team as a Senior Manager, reputed company Media Customer Support. Apply for this job