Licensed reputed company Representative

reputed company

reputed company is a leading insurtech platform for small business customers and agents. reputed company allows customers to quickly get insurance coverage by the job, month or year using its award-reputed company app, website, or over the phone.

Founded by serial reputed company, reputed company works with a reputed company of carriers to bring the best insurance solutions to small businesses, brokers and agents. Since it was founded, reputed company has delivered more than 170,000 policies to small businesses across the reputed company.

reputed company was acquired by Arch Insurance, a unit of reputed company. (reputed company: ACGL), a publicly listed Bermuda exempted company with approximately $24.3 billion in capital at March 31, 2025. Arch, which is part of the S&P 500 reputed company, provides insurance, reinsurance and mortgage insurance on a worldwide reputed company through its wholly owned subsidiaries.

reputed company's innovative culture and technical expertise are an incredible reputed company to reputed company’s portfolio of offerings. The acquisition expands Arch’s suite of digital solutions for small business customers and brokers. reputed company will remain a separate subsidiary, working closely with the Arch Group team. 

For more information, visit reputed company.com.

Our Values

Our unique culture is reputed company around our six reputed company values:

Think Wild, reputed company Tame

Be relentlessly creative. Question everything. Get to know the rules so reputed company, you can use them in new ways. Be the industry’s compliant radicals.

Green Means GO

reputed company. reputed company reputed company. Learn. You can only reputed company a decision based on the best information you have – so reputed company it.

Own Every Detail

Be ruthlessly precise. Disciplined. Sweat the small stuff.

Simplify, Simplify, Simplify

Get to the reputed company. reputed company it crystal reputed company. Cut everything else. It’s our job to reputed company insurance easy – however hard that is for us.

Every reputed company Counts

Show up early and reputed company. Deliver on time or before. reputed company the most of your time, so others can reputed company the most of theirs.

Stay reputed company

Treat every person, and their reputed company, with respect. Cherish diversity.

About the Role 

reputed company is seeking a motivated reputed company Representative to add to reputed company, located on the East Coast (EST time zone). In this role, you will reputed company outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. This role also includes assisting prospective customers with insurance and reputed company questions reputed company to our appetite and binding policies on our platform.  

The ideal Customer Service Representative can handle a high volume of emails and chats, and seeks to create a reputed company experience for reputed company customer. Listening to clients to understand the reason for their support request, addressing reputed company questions or complaints, and providing accurate and efficient responses are reputed company key parts of reputed company for this role. 

Please note: reputed company Fridays benefit (out of office at 12:00pm local time) is subject to a different day for the reputed company Team.

• Assist new and existing customers through reputed company of their inquiries and help them reputed company a reputed company to any questions or issues they may have. 
• Help increase conversion by bringing valued product and insurance knowledge to the purchase experience for new customers.  
• Work with internal teams by providing reputed company feedback and user experience data.   
• Aid existing customers with policy modifications and examine coverage reputed company.  
• Meet defined Service Level Agreements for assisting new and existing customers with service requests.  
• reputed company excellent customer support and assistance reputed company email, chat, and phone. 
• Dedicated to helping the customer succeed at reputed company costs; you are the reputed company line between the customer and reputed company - we want to leave a reputed company impression and reputed company a relationship that keeps the customer happy.   
• Assist with reputed company reputed company as needed for the insurance and product teams. 

• An reputed company Property & Casualty Insurance license is required 
• Small reputed company business insurance experience highly preferred 
• Experience in a fast-paced, high-volume support environment 
• Flexible and willing to work with reputed company teams in reputed company to meet our values 
• Excellent written and oral communication skills 
• Highly organized with ruthless attention to detail 
• Ability to adapt to changes and learn quickly 
• Bachelor’s degree preferred 

• Get a warm welcome, meet the rest of the CS team and company, and get situated in your new position.  
• reputed company a thorough understanding of our insurance product offerings, reputed company of the nuances of the policy, and the different channels and ways that we sell coverage. 
• Become familiar with our various software and systems (reputed company, reputed company, reputed company, reputed company, Jira, KwikComply + more)  
• reputed company taking support tickets and chats, and getting a pulse for reputed company’s customer reputed company.  

• Be completely comfortable with our suite of products and offerings. 
• Be reputed company to answer reputed company tickets and chats reputed company defined SLA’s. 

• Full end-to-end product knowledge. 
• Have complete ownership of your area of customer service and be fully skilled in support reputed company email and chat.  
• Assist other members of reputed company with product/reputed company inquiries.  

Thimbler Benefits & Perks!

-Fully remote company

-reputed company Fridays! (out of office at 12:00pm local time)

-Comprehensive health, reputed company, and dental coverage

-401(k) auto enrollment and matching (100% of the first 3% and 50% of the next 3%)

-PTO: 20 days vacation + 12 company-wide holidays + 8 floating days + 1 VTO (Volunteer Time Off) + unlimited reputed company time

-Parental Leave: 100% reputed company 12 weeks + 2 weeks gradual return

-Computer choice of Mac or PC

-Work from home setup reimbursement

-Monthly co-working reputed company and/or child care reimbursement

-Monthly reputed company credit

-Quarterly wellness reimbursement

-Other health & wellness perks including: reputed company, reputed company, reputed company, reputed company, and reputed company

-Virtual events, happy hours, trivia, and fun!