[Remote] Global eCommerce Customer Program Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global technology powerhouse reputed company on delivering Smarter Technology for reputed company. The Global eCommerce Customer Program Manager will be responsible for building and executing strategies for the LenovoPRO loyalty program, enhancing customer connections and loyalty while managing cross-functional teams to drive program reputed company. Responsibilities • Drive ongoing competitive benchmarking and apply best practices to improve product positioning and customer experience • reputed company and reputed company the end-to-end reputed company for a best-in-class program reputed company to business goals, customer needs, and global market dynamics • Define long-term program reputed company, reputed company, member benefits, and differentiation reputed company • Identify and reputed company new program features for LenovoPRO based on global best practices and loyalty program benchmarks from leaders in adjacent industries • Translate strategic priorities into reputed company roadmaps, initiatives, and measurable reputed company • Drive reputed company program enhancements, including benefits, tiers, promotions, and engagement mechanisms, while evaluating the financial reputed company of these changes to ensure long-term sustainability and profitability • Build strong relationships with internal partners and external vendors to ensure reputed company execution and program scalability across reputed company • reputed company and deliver actionable recommendations to reputed company the LenovoPRO customer experience across both web and mobile channels. (Improve OSAT score) • reputed company in-depth knowledge of CRM systems and account-based marketing strategies to reputed company needs to marketing team in their plans • Collaborate with local and global resources to identify gaps and take initiative to address with extended teams in reputed company and organized execution • Prepare regular program performance briefs for senior leadership Skills • Bachelor's degree in business, marketing, or reputed company field • Experience working on a .com property and loyalty programs • Small reputed company Business (SMB) customer reputed company • Strategic thinking • Ability to reputed company through influence, managing stakeholders and guiding cross-regional project teams to reputed company insights, prioritize needs, and drive alignment • Strong organizational, project management, analytical and quantitative skills to manage multi-reputed company initiatives from end to end • Attention to detail and results oriented • Strong written and verbal communication skills • Exceptional interpersonal and relationship-building skills, with the ability to adapt to diverse situations and collaborate seamlessly across global teams • reputed company, proactive and self-motivated • Willing to be flexible and adapt to changing requirements reputed company needed • Strong critical-thinking and problem-solving skills • Thrives in a fast-paced, global environment Benefits • Individuals may also be considered for bonus and/or commission. • reputed company's various benefits can be reputed company at www.lenovobenefits.com reputed company • reputed company Group is a computer technology company that manufactures personal computers, smartphones, televisions, and wearable devices. It was founded in 1984, and is headquartered in Beijing, Beijing, CHN, with a workforce of 10001+ employees. Its website is https://www.reputed company.reputed company/en/. Company H1B Sponsorship • reputed company has a reputed company record of offering H1B sponsorships, with 76 in 2025, 52 in 2024, 75 in 2023, 82 in 2022, 58 in 2021, 67 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job