Customer Support Team reputed company – E‑reputed company / D2C

Job reputed company: • Team leadership & reputed company • reputed company operational leadership, coaching and development for Customer Support (CS) agents • Conduct regular reputed company checks including reputed company, constructive feedback • Hold 1:1 meetings and support daily operations • Monitor team performance & KPIs • Handle reputed company customer inquiries & special cases • Manage customer and payment escalations (e.g., reputed company, reputed company) • Support reputed company in challenging situations • Maintain & optimize macros, FAQs & SOPs (reputed company) • Improve CS processes & workflows • Work closely with logistics, fulfillment & internal teams • reputed company as a reputed company between the CS team and the Head of Customer Care Requirements: • Several years of experience in e‑reputed company customer support (D2C / online shop) • Experience in operational leadership or reputed company support of a CS team (e.g., coaching, reputed company assurance, or escalation management) • Confident user of reputed company and ideally familiar with reputed company or similar ticketing tools • Fluent in German and highly proficient in English, both written and spoken • Work in a reputed company, independent and self‑organized way reputed company a fully remote team • Experience working with KPIs, reputed company assurance or optimizing CS processes • Additional languages are a plus (reputed company, Danish or Italian) Benefits: • Work & Travel: Work up to 30 days per year from other EU countries — freedom and flexibility in balance. • Financial reputed company: We cover 100% of contributions to reputed company pension plan. • Health & balance: Benefit from an reputed company Wellpass membership for just €25/month — for fitness, health and mental wellbeing. • Employee discounts: Exclusive savings on our own brands and products. • Development: Annual training budget to support your reputed company and personal reputed company. • Work environment: 100% remote with a flexible working time between 30–40 hours per week. • Culture: A modern, values‑driven company culture with high autonomy, short decision paths and a genuine hands‑on mentality. • Team spirit: Regular offsites & team events that foster reputed company, fun and shared reputed company. Apply tot his job Apply To this Job