Client Support Representative, Fintech

Job Description: • Serve as the primary point of contact for client phone support and incoming support tickets. • Respond to client inquiries with professionalism, empathy, and a strong sense of urgency. • Investigate and resolve issues related to card declines, account access, transaction errors, and general troubleshooting. • Monitor and review daily reports including fraud activity and card inventory. • Escalate critical issues promptly to internal teams and follow through to resolution. • Document client interactions and resolutions accurately in the support system. • Collaborate with internal departments to ensure client satisfaction and issue resolution. • Continuously look for ways to improve the client support experience. • Operate within a green screen (terminal-based) environment to efficiently navigate account data, execute service commands, and resolve client inquiries related to commercial card programs. Requirements: • 1–3 years of experience in customer support, preferably in fintech, banking, or SaaS; experience with commercial card programs is a plus. • Previous call center experience is strongly preferred. • Strong communication skills, both verbal and written. • Ability to prioritize and respond quickly to urgent client issues. • Comfortable working with support ticketing systems and phone support tools, especially Zendesk. • Detail-oriented with strong organizational and reporting skills. • Familiarity with commercial card programs, expense management, or financial operations is a plus. Benefits: • Opportunity to grow within a fast-paced fintech environment • Supportive team culture focused on client success and innovation • Training and development opportunities Apply tot his job Apply To this Job