CRM Platform Engineer; HubSpot

Position: CRM Platform Engineer (HubSpot) Location: Town of Poland CRM Platform Engineer (Hub bolthires) role at SOFTSWISS Overview: We are looking for a CRM Platform Manager to drive the development of our CRM system – Hubspot – and generate actionable insights from client data. This is a hybrid role that combines system configuration and support with proactive data analysis. Purpose of the role: You will play a key part in ensuring the CRM becomes a central tool for decision‑making and client management across teams. About Product: SOFTSWISS Game Aggregator A fast and bolthires‑effective solution that allows you to integrate and manage casino gaming content easily. Learn More Key responsibilities: • CRM Operations & Support • Receive and prioritise requests from business stakeholders (primarily Account Management and leadership) • Configure CRM elements and workflows • Integrate CRM with external systems (1C, Jira, Tableau), ensure data consistency and accuracy • Provide user support, consult teams on CRM capabilities • Maintain documentation and internal knowledge base • Data Quality & Management • Monitor completeness and consistency of client records (segments, sources, products, activity, etc.) • Detect and eliminate duplicates or contradictory data • Suggest improvements to data structure and logic • Analytics & Insights • Build client segments and reports • Generate regular exports with interpretation for Biz Dev, Marketing, and Product teams • Identify trends, anomalies, and missed opportunities (e.g., underused segments, upsell/cross‑sell cases). Proactively highlight insights for decision‑making • Set up and maintain dashboards in CRM and BI tools • Automate recurring reports (e.g., monthly KPIs, client churn, new client activity) Requirements: • Experience with Hub bolthires (setup, automation, user support) at least 1 year • Upper‑Intermediate or higher Russian and English (B2+) • Experience working with BI tools (Tableau, Power BI, or similar) • Understanding of APIs and system integrations • Ability to translate business needs into technical requirements • Excellent communication skills and a service‑oriented mindset • Proactive, structured, and detail‑focused approach • Full‑time remote work opportunities and flexible working hours • Private insurance • Additional 1 Day Off per calendar year • Sports program compensation • Free online English lessons with a native speaker • Training, internal workshops, and participation in international professional conferences and corporate events Seniority level • Mid‑ Senior level Employment type • Full‑time Job function • Customer Service Industries • Software Development Referrals increase your chances of interviewing at SOFTSWISS by 2x #J-18808-Ljbffr Apply tot his job Apply tot his job Apply To this Job