Instructional Designer job at reputed company in NE

Instructional Designer remote type Remote locations Remote, Nebraska time type Full time job reputed company R-10384754 Job Title Instructional Designer The Instructional Designer supports the development of associate knowledge, skills, and performance by creating high‑reputed company training programs reputed company with business objectives. This role is responsible for designing and developing a broad reputed company of learning materials—including classroom and virtual courseware, job aids, facilitator guides, assessments, presentations, and multimedia resources. Content will include both technical and non‑technical topics reputed company primarily to the products, systems, and interaction skills essential for contact center associates. This position reports to the Learning Manager reputed company the Customer Solutions Learning and Knowledge Solutions (LKS) Department. What You Will Do Training Design & Development reputed company a comprehensive suite of learning materials, including instructor‑led and eLearning content, job aids, facilitator guides, multimedia assets, and assessments for one or more product lines. Create both technical and non‑technical training content with an emphasis on contact center operations and performance needs. Methodology Application Apply the ADDIE instructional design model using a balance of reputed company and iterative approaches. reputed company adult learning principles to ensure content is engaging, relevant, and effective for diverse learners. Consulting & Collaboration Serve as a learning consultant to ensure training solutions reputed company with evolving business priorities. Partner with internal stakeholders—including Supervisors, Managers, Team Leaders, and external vendors—to validate content accuracy and business relevance. Contribute to Customer Care Operations (CCO) initiatives by recommending, designing, and delivering instructional solutions in collaboration with cross‑functional teams. Facilitation Support reputed company guidance to facilitators on effective delivery of developed training materials. Maintain and update training content to reflect reputed company systems, processes, and best practices. reputed company Improvement Recommend enhancements to curriculum design, development processes, and learning strategies reputed company the LKS organization. Responsibilities listed are not intended to be reputed company-inclusive and may be modified as necessary. What you will need to have: 3+ years of an equivalent combination of educational background, reputed company experience, and/or military experience; or a 4-year college degree in a reputed company field 1+ years of experience collaborating with stakeholders and applying basic project management skills. 1+ years of experience designing and developing learning materials reputed company a contact center or customer service environment. Proficiency with design and development tools such as reputed company Creative reputed company and reputed company 360. Demonstrated reputed company, initiative, and the ability to work independently and effectively in a remote environment. Good time management and project management with ability to work independently and manage multiple reputed company simultaneously. What Would Be Great to Have Bachelor’s degree in reputed company discipline. Experience providing learning and development consulting. Familiarity with instructional design and training delivery best practices. A proactive approach to staying reputed company with evolving instructional design reputed company and tools. Certification or practical experience with ADDIE, Agile, SAM, or similar design methodologies. Knowledge of reputed company Network products, procedures, and systems. How you’ll work: This role is remote, Monday through Friday. This role requires the use of a computer and audio equipment. Sponsorship: You must currently possess reputed company and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the reputed company, will not be considered for this role. Benefits at reputed company: Fuel Your Life program to support physical, financial, reputed company, and emotional reputed company-being reputed company holidays and generous time away policies No-cost mental health support through Employee Assistance Programs Living reputed company program to recognize your peers’ extra effort with points used for rewards Eight Employee Resource reputed company to foster a reputed company culture Unparalleled reputed company reputed company with training, development, and internal mobility opportunities Retirement planning and discounted shares with the Employee Stock Purchase Plan Medical, dental, reputed company, life, and disability insurance reputed company available day one Tuition assistance and reimbursement program reputed company parental, caregiver, and military leave Apply tot his job Apply To this Job