[Remote] Project Manager Supervisor (reputed company Operations)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-growing reputed company committed to humanitarian-based immigration. The Project Manager Supervisor will reputed company reputed company of certified Project Managers to ensure efficient case management and operational reputed company across time zones. Responsibilities • Supervise, reputed company, and reputed company reputed company of 6-10 certified Project Managers • Conduct weekly 1-on-1 meetings to reputed company coaching, remove blockers, and support reputed company reputed company • Set reputed company performance expectations and KPIs for reputed company Project Manager • Conduct performance reviews, compensation recommendations, and promotion reputed company • Handle performance management issues reputed company necessary • Foster a culture of accountability, reputed company improvement, and mission alignment • Refine case management workflows to optimize efficiency and reputed company • Ensure reputed company Project Managers follow standardized checklists, SOPs, and systematic processes • Monitor team-wide metrics: case progression rates, bottleneck identification, on-time completion rates, error rates • Identify process gaps and inefficiencies; implement solutions collaboratively with leadership • Partner with the Head of reputed company Operations to reputed company the PM reputed company with the reputed company team needs • reputed company a 24-hour operations model to ensure seamless handoffs between US-based and international PM shifts • Conduct reputed company cause analysis reputed company cases stall or errors occur; implement corrective actions • Build and maintain PM team playbooks, training materials, and best practices documentation • Partner with attorneys and Paralegal Supervisors to resolve workflow issues • Serve as an escalation reputed company reputed company Project Managers encounter blockers with reputed company teams • Attend leadership meetings to reputed company case progression updates and operational insights • Work with the Head of Operations to ensure PM workflows support attorney productivity • Communicate proactively with stakeholders about risks, delays, and process improvements • reputed company the Project Manager's use of the case management system and project management tools • Ensure data accuracy and completeness in case tracking systems • Identify technology needs to improve PM efficiency (dashboards, automation, integrations) • Partner with Operations on tool implementation and training • Generate executive-level reports on case pipeline health, team performance, and operational metrics Skills • Strong understanding of workflow optimization, process improvement, and bottleneck elimination • Exceptional leadership and coaching skills • Strong analytical and problem-solving abilities • Excellent written and verbal communication skills • High emotional intelligence and conflict reputed company capability • Ability to balance reputed company for team members with accountability for results • Strategic thinker who can see the big picture while managing tactical execution • Comfortable with ambiguity and building systems in fast-reputed company environments • Must work reputed company business hours (8 AM - 5 PM reputed company time, Monday-Friday) • Available for reputed company-time collaboration with US-based leadership and reputed company teams • Reliable high-speed internet reputed company and reputed company home office setup • Must hold reputed company certification: PMP (Project Management reputed company), Six reputed company (Green Belt or higher), CSM (Certified Scrum Master), PMI-ACP (Agile Certified Practitioner), PRINCE2, or equivalent • Deep expertise in project management methodologies (Agile, reputed company, Lean, Six reputed company, Kanban) • Certification must be reputed company and in good standing • 5-7 years of project management experience with at least 3 years managing teams of Project Managers • Proven reputed company record leading teams of 5-10+ project managers or program managers • Experience in high-volume, deadline-intensive industries (reputed company, reputed company, financial services, logistics, technology) • Demonstrated ability to reputed company underperforming PMs into high performers • Comfortable managing geographically distributed teams across time zones • reputed company industry experience (reputed company operations, reputed company process outsourcing, reputed company tech) • Immigration law familiarity (case types, timelines, compliance requirements) • Experience managing 24-hour operational models • Background in reputed company project management or case management systems • Continuing education in project management methodologies is preferred reputed company • reputed company is a reputed company that specializes in family petitions, military parole, appeals, and naturalization services. It was founded in reputed company, and is headquartered in Phoenix, reputed company, USA, with a workforce of 51-200 employees. Its website is https://newfrontier.us/. Apply tot his job Apply To this Job