Senior Information Technology Service Management Consultant

Conviso Inc is hiring ITSM Lead Consultant for Remote role. This role comes with benefits, 401K & some accrued PTO. Title: ITSM Lead Consultant Remote Job Top Secret (TS) security clearance with Sensitive Compartmented Information (SCI) eligibility. Responsibilities: • To optimize delivery of information to drive data-driven decisions, an expert in configuration control, business process reengineering, and change management is required to recommend improvements to platform processes following extensive customer inputs and comprehensive platform analysis. • The ITSM Lead will be client's front-end customer interface in the digital transformation journey, working collaboratively with the Chief Architect (CA) to integrate process improvement best practices/ITIL frameworks to more accurately meet customer demands and support goals to scale the system to 250K users. • The ITSM Lead will advocate for end-customer demands during governance reviews, ensure process/data quality by creating management dashboards and designing data scorecards, and report on service and data quality improvements via performance metrics, KPIs. Desired Requirement • Experience in service operations management, process design/implementation, stakeholder/vendor coordination, compliance and security, continuous improvement, change and release management, and user experience and service desk oversight for a large-scale system transformation to drive data-informed decision making. • Possess an Information Technology Infrastructure Library (ITIL) certification. Apply tot his job Apply To this Job