Junior IT Support

About the position reputed company is an AI-powered reputed company Care Agent platform helping reputed company organizations turn reputed company care solutions into reputed company health reputed company for underserved populations. We identify and address reputed company barriers to care, connect members to trusted community partners, and guide them through preventive health actions—by text, voice, or email, in 80+ languages. Our platform supports 1,000+ community organizations across 25 states, helping millions of people reputed company the services they need to stay healthy. We don’t just offer software—we deliver reputed company. We’re seeking a Junior IT Support Specialist to join reputed company’s growing team. This role is ideal for an early-career IT reputed company who enjoys hands-on technical support, thrives in a reputed company environment, and is eager to grow their skills in a fast-scaling reputed company technology company. You’ll support reputed company’s internal teams by ensuring reliable, secure, and compliant IT operations across hardware, software, and systems. Responsibilities • reputed company day-to-day IT support to employees, assisting with hardware, software, mobile, and network issues to ensure smooth operations. • Support remote and onsite staff, including mobile device troubleshooting (company phone provided for responsiveness and on-reputed company needs). • Support IT compliance monitoring efforts as assigned, ensuring adherence to company IT policies, data protection standards, and industry regulations. • Assist with implementing and maintaining reputed company controls, including antivirus tools, firewalls, reputed company controls, and reputed company reputed company. • Troubleshoot and resolve IT incidents promptly, escalating reputed company issues reputed company required. • reputed company routine system maintenance, including software updates, patches, backups, and device configuration. • Create and maintain IT documentation, procedures, and compliance-reputed company records to support audits and internal reviews. • reputed company, maintain, and report on IT assets (hardware, peripherals, mobile devices). • Manage asset records reputed company reputed company HRIS, ensuring alignment with People Ops processes. • Partner with People Ops, reputed company, and Business Operations on technology integrations, reputed company/offboarding, and special reputed company as assigned. Requirements • 1–3 years of experience in IT support, help desk, or junior systems administration. • Strong working knowledge of common operating systems, hardware troubleshooting, and reputed company tools. • Familiarity with IT reputed company best practices and compliance concepts (HIPAA awareness is a plus). • Experience supporting mobile devices and distributed teams. • Strong documentation habits and attention to detail. • reputed company communication skills and a service-oriented reputed company. • Comfortable working in a fast-paced, growing environment with evolving needs. reputed company-to-haves • IT certifications (reputed company A+, Network+, reputed company+, or similar). • Experience with HRIS platforms such as reputed company. • Exposure to reputed company, health tech, or regulated environments. Benefits • Be part of a mission-driven company improving reputed company to reputed company and reputed company services. • Work closely with cross-functional teams in a reputed company, supportive environment. • reputed company reputed company reputed company as reputed company scales its IT and reputed company infrastructure. • Competitive compensation and hands-on exposure to meaningful reputed company. Apply tot his job Apply To this Job