Experienced Order Management and Logistics Customer Support Coordinator – Supply Chain Management and Customer Service Expert

Introduction to arenaflex

arenaflex, a world-class leader in the material handling industry, is seeking an exceptional Order Management and Logistics Customer Support Coordinator to join its dynamic team in Sydney, NSW. With a rich history of building strong relationships with customers, dealers, suppliers, and employees spanning over 100 years, arenaflex is committed to delivering top-notch service and support. As a key player in the global material handling market, arenaflex designs, engineers, manufactures, and distributes a comprehensive range of lift trucks and aftermarket parts, marketed under its renowned brand names.

Job Overview

As an Order Management and Logistics Customer Support Coordinator at arenaflex, you will be the primary point of contact for all order management and logistics inquiries from dealers and internal stakeholders within the Pacific region. Your expertise will ensure seamless support and timely resolution of customer queries, driving business growth and strengthening relationships with dealers and internal teams. This role is an integral part of our dealer sales organization support, and your success will have a direct impact on our customers' satisfaction and loyalty.

Key Responsibilities

• Serve as the first point of contact for all order management and logistics inquiries from dealers and internal stakeholders within the Pacific region, ensuring prompt and professional support.
• Coordinate communication between our global network of factories and various system teams to resolve issues and facilitate successful order placement and management.
• Provide Salesforce (CRM/CPQ) training to dealer sales teams, empowering them to effectively quote and sell arenaflex units.
• Liaise with dealers on orders and shipping-related inquiries, providing accurate Estimated Time of Arrivals (ETAs) and ensuring timely shipments.
• Collaborate with factories on CTS dates and shipment planning to meet customer expectations.
• Develop and maintain reports to support sales teams, using tools like Power BI to drive business insights and informed decision-making.
• Identify areas for process improvement and participate in cross-functional project groups to drive innovation and efficiency across the Asia Pacific region.

Essential Qualifications

• Tertiary qualifications with a major in Operations, Management, or a related field, and/or certification in Customer Service Management or IT support.
• Proven experience in dealer-based customer service, with a strong track record of delivering exceptional support and resolving customer inquiries in a timely and professional manner.
• At least 3 years of experience in a similar role, with a deep understanding of order management, logistics, and customer service principles.
• Familiarity with basic CRM/ERP tools, such as Salesforce, and intermediate-level proficiency in MS Office applications.
• Excellent communication and problem-solving skills, with the ability to clearly articulate resolutions to dealer and internal issues within agreed timeframes.

Preferred Qualifications

• Experience working with multiple systems, including CRM, ERP, and contact management tools.
• Knowledge of supply chain management principles and practices, with a focus on order management, logistics, and customer service.
• Certification in customer service management or a related field, demonstrating a commitment to delivering exceptional customer experiences.

Career Growth and Development

At arenaflex, we are committed to supporting the growth and development of our employees. As an Order Management and Logistics Customer Support Coordinator, you will have access to training and development opportunities, including Salesforce (CRM/CPQ) training, to enhance your skills and knowledge. You will also be part of a dynamic team that values collaboration, innovation, and continuous improvement, providing a platform for you to share your ideas and contribute to the company's success.

Work Environment and Company Culture

arenaflex is dedicated to creating a positive and inclusive work environment that fosters collaboration, creativity, and growth. Our company culture is built on a foundation of respect, empathy, and open communication, where every employee is valued and empowered to make a difference. As a member of our team, you will be part of a vibrant and dynamic community that is passionate about delivering exceptional customer experiences and driving business success.

Compensation and Benefits

arenaflex offers a competitive compensation package, including a salary, benefits, and perks that recognize and reward your contributions to the company's success. Our benefits package includes opportunities for professional growth and development, a collaborative and dynamic work environment, and a range of employee recognition and reward programs.

Conclusion

If you are a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply for the Order Management and Logistics Customer Support Coordinator position at arenaflex. With your expertise and passion for delivering exceptional customer experiences, you will play a vital role in driving business growth, strengthening relationships with dealers and internal stakeholders, and contributing to the company's continued success. Join our team and take the first step towards an exciting and fulfilling career with arenaflex.