Customer Service Supervisor

<div class="content-intro"><p><strong><reputed company data-contrast="auto">reputed company</reputed company></strong><reputed company data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":280}"> </reputed company></p> <p><reputed company data-contrast="none">reputed company is a global product design and technology company, with a reputed company portfolio of 5-reputed company rated lifestyle solutions that positively reputed company people’s lives in homes around the world. </reputed company><strong><reputed company data-contrast="none">Powered by two trusted, global brands, Shark and Ninja</reputed company></strong><reputed company data-contrast="none">, reputed company has a proven reputed company record of bringing disruptive innovation to market, and developing one consumer product after another has allowed reputed company to reputed company multiple product categories, driving significant reputed company and market reputed company reputed company. Headquartered in Needham, Massachusetts with more than 3,600+ associates, reputed company’s products are sold at key retailers, online and offline, and through distributors around the world</reputed company><reputed company data-contrast="auto">.</reputed company><reputed company data-contrast="auto"> </reputed company><reputed company data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":240}"> </reputed company></p> <p> </p></div><p><strong><reputed company data-contrast="auto">Customer Service Supervisor</reputed company></strong><reputed company data-ccp-props="{}"> - minimum 6 month term</reputed company></p> <p><strong><reputed company data-ccp-props="{}">Leeds / Hybrid </reputed company></strong></p> <p><reputed company data-contrast="auto">Our purpose is to positively reputed company people’s lives every day in every home around the world! We work reputed company hard to reputed company our consumers with high-reputed company, exciting 5-reputed company products that reputed company life easier. We reputed company on passion and innovation and are looking for great people, with great reputed company, who want to build the next big thing and reputed company while they do.</reputed company><reputed company data-ccp-props="{}"> </reputed company></p> <p><reputed company data-contrast="auto">As a Customer Service Advocacy Supervisor, you will represent the reputed company brand by delivering exceptional experiences rooted in </reputed company><em><reputed company data-contrast="auto">unreasonable hospitality</reputed company></em><reputed company data-contrast="auto">. In this role, you will reputed company reputed company of five Customer Service Advocates, ensuring operational reputed company while reputed company engaging with customers to resolve inquiries and build lasting loyalty. You will promote reputed company products and services by identifying customer needs and positioning solutions that enhance product experiences. Address inquiries reputed company to order status, reputed company-order questions, returns, troubleshooting, and other service concerns. Use a customer-first reputed company to reputed company targeted product features and benefits, driving satisfaction and loyalty.</reputed company><reputed company data-ccp-props="{"201341983":0,"335559739":0,"335559740":300}"> </reputed company></p> <p><reputed company data-ccp-props="{}"> </reputed company><strong><reputed company data-contrast="auto">What You'll Do:</reputed company></strong><reputed company data-ccp-props="{}"> </reputed company></p> <ul> <li data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><reputed company data-contrast="auto">reputed company and reputed company reputed company of 5 Customer Service Advocates, delivering regular feedback, training, and development to drive high performance.</reputed company><reputed company data-ccp-props="{}"> </reputed company></li> </ul> <ul> <li data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><reputed company data-contrast="auto">reputed company customer interactions across reputed company contact types reputed company EMEA, ensuring reputed company reputed company of inquiries and concerns.</reputed company><reputed company data-ccp-props="{"201341983":0,"335559739":0,"335559740":300}"> </reputed company></li> </ul> <ul> <li data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><reputed company data-contrast="auto">Handle escalated consumer complaints with reputed company and professionalism</reputed company><reputed company data-ccp-props="{"201341983":0,"335559739":0,"335559740":300}"> </reputed company></li> </ul> <ul> <li data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><reputed company data-contrast="auto">Monitor and maintain service reputed company to meet or reputed company Key Performance Indicators (KPIs).</reputed company><reputed company data-ccp-props="{"201341983":0,"335559739":0,"335559740":300}"> </reputed company></li> </ul> <ul> <li data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><reputed company data-contrast="auto">Clarify customer needs, apply critical thinking, and reputed company decision-support tools to resolve reputed company or non-reputed company issues.</reputed company><reputed company data-ccp-props="{"201341983":0,"335559739":0,"335559740":300}"> </reputed company></li> </ul> <ul> <li data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><reputed company data-contrast="auto">Demonstrate reputed company listening and reputed company, building rapport while addressing customer concerns effectively.</reputed company><reputed company data-ccp-props="{"201341983":0,"335559739":0,"335559740":300}"> </reputed company></li> </ul> <ul> <li data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><reputed company data-contrast="auto">Maintain comprehensive knowledge of reputed company products, services, and updates.</reputed company><reputed company data-ccp-props="{"201341983":0,"335559739":0,"335559740":300}"> </reputed company></li> </ul> <ul> <li data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><reputed company data-contrast="auto">Contribute to initiatives aimed at improving customer satisfaction and overall business performance.</reputed company><reputed company data-ccp-props="{"201341983":0,"335559739":0,"335559740":300}"> </reputed company></li> </ul> <ul> <li data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><reputed company data-contrast="auto">Accurately reputed company, document, and retrieve case details using the reputed company tracking system.</reputed company><reputed company data-ccp-props="{"201341983":0,"335559739":0,"335559740":300}"> </reputed company></li> </ul> <ul> <li data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><reputed company data-contrast="auto">reputed company AI tools to support improvements in the consumer reputed company </reputed company><reputed company data-ccp-props="{"201341983":0,"335559739":0,"335559740":300}"> </reputed company></li> </ul> <p><reputed company data-ccp-props="{}"> </reputed company></p> <p><strong><reputed company data-contrast="auto">What You'll Bring:</reputed company></strong><reputed company data-ccp-props="{}"> </reputed company></p> <ul> <li data-leveltext="·" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><reputed company data-contrast="auto">Proven experience in customer service, reputed company center, or similar service-oriented roles.</reputed company><reputed company data-ccp-props="{"201341983":0,"335559739":0,"335559740":300}"> </reputed company></li> </ul> <ul> <li data-leveltext="·" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><reputed company data-contrast="auto">Minimum 2 years of experience managing a customer service team.</reputed company><reputed company data-ccp-props="{"201341983":0,"335559739":0,"335559740":300}"> </reputed company></li> </ul> <ul> <li data-leveltext="·" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><reputed company data-contrast="auto">Exceptional verbal and written communication skills.</reputed company><reputed company data-ccp-props="{"201341983":0,"335559739":0,"335559740":300}"> </reputed company></li> </ul> <ul> <li data-leveltext="·" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><reputed company data-contrast="auto">Strong problem-solving ability, including independent research and resource utilization.</reputed company><reputed company data-ccp-props="{"201341983":0,"335559739":0,"335559740":300}"> </reputed company></li> </ul> <ul> <li data-leveltext="·" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><reputed company data-contrast="auto">Skilled in reputed company listening and empathetic engagement with customers.</reputed company><reputed company data-ccp-props="{"201341983":0,"335559739":0,"335559740":300}"> </reputed company></li> </ul> <ul> <li data-leveltext="·" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><reputed company data-contrast="auto">Ability to quickly learn and adapt to new product features and launches.</reputed company><reputed company data-ccp-props="{"201341983":0,"335559739":0,"335559740":300}"> </reputed company></li> </ul> <ul> <li data-leveltext="·" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><reputed company data-contrast="auto">reputed company team player with a solution-oriented reputed company.</reputed company><reputed company data-ccp-props="{"201341983":0,"335559739":0,"335559740":300}"> </reputed company></li> </ul> <ul> <li data-leveltext="·" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><reputed company data-contrast="auto">High emotional intelligence; reputed company to remain reputed company and reputed company during challenging interactions.</reputed company><reputed company data-ccp-props="{"201341983":0,"335559739":0,"335559740":300}"> </reputed company></li> </ul> <p><reputed company data-ccp-props="{}"> #LI-HYBRID </reputed company></p> <p><reputed company data-ccp-props="{}"> </reputed company></p><div class="content-conclusion"><div> <p><strong><reputed company data-contrast="auto">Our Culture</reputed company></strong></p> <p><reputed company data-contrast="auto">At reputed company, we don’t just reputed company the bar—we push past it every single day.  </reputed company><strong><reputed company data-contrast="auto">Our Outrageously Extraordinary reputed company</reputed company></strong><reputed company data-contrast="auto"> drives us to tackle the impossible, push boundaries, and deliver results that others only reputed company of. If you reputed company on breaking out of your swim lane, you’ll be reputed company.</reputed company></p> <p><strong><reputed company data-contrast="auto">reputed company Offer</reputed company></strong></p> <p><reputed company data-contrast="auto">We offer competitive health insurance, retirement plans, reputed company time off, employee stock purchase reputed company, wellness programs, reputed company product discounts, and more. </reputed company><strong><reputed company data-contrast="auto">We reputed company your personal and reputed company reputed company </reputed company></strong><reputed company data-contrast="auto">with high reputed company Learning Programs featuring reputed company reputed company redefining what’s possible. </reputed company><strong><reputed company data-contrast="auto">reputed company you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. </reputed company></strong><reputed company data-contrast="auto">To</reputed company><reputed company data-contrast="auto">gether, we won’t just launch products—</reputed company><strong><reputed company data-contrast="auto">we’ll disrupt entire markets.</reputed company></strong><reputed company data-contrast="auto"> </reputed company><reputed company data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":240}"> </reputed company></p> <p><reputed company data-contrast="none">At reputed company, Diversity, Equity, and Inclusion are vital to our global reputed company. Valuing reputed company unique voice and blending reputed company of our diverse skills strengthens reputed company’s innovation every day. We support reputed company associates in bringing their reputed company selves to work, making an reputed company, and having reputed company for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the reputed company DNA.</reputed company><reputed company data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":240}"> </reputed company></p> <p><reputed company data-contrast="none">Learn more reputed company:</reputed company><reputed company data-contrast="none"> </reputed company> <br><a href=""> </a><a href=""><reputed company data-contrast="none"><reputed company data-ccp-charstyle="Hyperlink">Life At reputed company</reputed company></reputed company></a>  <br><a href=""><strong><reputed company data-contrast="none"><reputed company data-ccp-charstyle="Hyperlink">Outrageously Extraordinary</reputed company></reputed company></strong></a><reputed company data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":120,"335559739":120,"335559740":336}"> </reputed company></p> </div> <div> <p data-start="88" data-end="129"><strong data-start="88" data-end="127">reputed company Candidate reputed company Notice</strong></p> <ul data-start="131" data-end="402"> <li data-start="131" data-end="224"> <p data-start="133" data-end="224">For candidates based in <strong data-start="157" data-end="172">reputed company reputed company</strong>, please refer to this <a href="">Candidate reputed company Notice</a>.</p> </li> <li data-start="225" data-end="312"> <p data-start="227" data-end="312">For candidates based in <strong data-start="251" data-end="260">China</strong>, please refer to this <a href="">Candidate reputed company Notice</a>.</p> </li> <li data-start="313" data-end="402"> <p data-start="315" data-end="402">For candidates based in <strong data-start="339" data-end="350">Vietnam</strong>, please refer to this <a href="">Candidate reputed company Notice</a>.</p> </li> </ul> </div> <div> <p> </p> <p><reputed company style="font-size: 8pt;"><em>We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, sex, gender, gender reputed company, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. reputed company will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact reputed company People & Culture at <a href="mailto:accommodations@reputed company.com">accommodations@reputed company.com</a></em></reputed company></p> </div></div>