Principal Product Designer – Map Viewer

Job Description: • Lead the end-to-end design strategy for Map Viewer, aligning user needs, business goals, and technical feasibility across multiple teams and product lines • Drive cross-functional collaboration with developers, product managers, researchers, and stakeholders to define and deliver mapping experiences using participatory and iterative design techniques • Coordinate with stakeholders to identify requirements and specifications for the development of new and established features • Develop personas, user journeys, information architecture diagrams, wireframes, visual design, and prototypes • Identify enhancements to product designs by conducting user research (usability testing, surveys, customer interviews, and more) with prototypes and fully developed projects • Develop and present holistic design solutions that address business, brand, and user requirements • Ensure accessibility, inclusivity, and usability are embedded in all design work, advocating for WCAG 2.1/Section 508 compliance • Effectively communicate conceptual ideas, design rationale, and the specifics of the user-centered design process to cross-functional teams • Champion user-centered design across the organization by defining experience principles and advocating for design excellence • Establish and evolve design systems and patterns in partnership with the design system team to ensure consistency and efficiency across the ArcGIS platform • Influence product direction by identifying opportunities for innovation, shaping product roadmaps, and contributing to strategic planning • Mentor and guide other designers, fostering growth through design critiques, coaching, and thought leadership • Work with leadership and stakeholders to suggest and implement improvements for team processes, including change management strategies that support scaling and sustainability • Stay ahead of industry trends, bringing fresh thinking and best practices to elevate the design discipline at Esri Requirements: • 8+ years of experience designing complex, enterprise-grade web applications, preferably in SaaS or GIS-related domains • Proven track record of leading strategic design initiatives and delivering impactful outcomes across multiple teams or products • Expertise in Figma, design systems, and component-based design workflows • Deep understanding of accessibility standards (WCAG 2.1/Section 508) and experience embedding accessibility into design and development processes • Strong portfolio showcasing strategic thinking, elegant design solutions, and measurable impact • Exceptional communication and storytelling skills, with the ability to influence and inspire across disciplines and levels • Experience conducting and applying user research to inform design decisions • Demonstrated ability to navigate ambiguity, prioritize effectively, and drive alignment across diverse stakeholders • Bachelor’s degree in human-centered design, HCI, interaction design, or related field Benefits: • medical, dental, vision, basic and supplemental life insurance for employees (and their families) • 401(k) and profit-sharing programs • minimum accrual of 80 hours of vacation leave • twelve paid holidays throughout the calendar year • opportunities for personal and professional growth Apply tot his job Apply To this Job