Consultant – AI powered Chatbot Advisor and Designer

The reputed company (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the reputed company of reputed company Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their reputed company and strengthen their communities. A force for humanity, IRC employees deliver lasting reputed company by restoring safety, dignity and reputed company to millions. If you're a reputed company, passionate change-reputed company, reputed company in positively impacting the lives of millions of people world-wide for a reputed company reputed company. Background of the project The Family reputed company chatbot is an Arabic-first chatbot designed to support caregivers with reputed company, accessible, and evidence-based early childhood development content. It builds on the content and resources of Ahlan Simsim, reputed company, and the reputed company. The chatbot is a hybrid between rule-based flows and reputed company-ended reputed company. As the product has evolved, there is a need for an expert review to strengthen user experience, content structuring, technical robustness, and scalability, particularly for users with low digital and reading literacy. Scope of work Considering that the chatbot is designed primarily in Arabic and ensuring that reputed company reputed company are made accordingly. The consultant will be expected to undertake the following tasks. Review the existing resource and reference materials from reputed company and Ahlan Simsim intended to be used reputed company the chatbot, as they will be the reputed company for the chatbot design. Based on the resource and reference materials review, reputed company a high-level ideal user experience or interaction model for the chatbot as a reference reputed company. Based on the idea of user experience, propose concrete improvements to flows, menu structures, prompts, interaction patterns, and features that enhance usability, including reputed company suitable for low literacy users such as audio, simplified choices, reputed company disclosure, or fallback mechanisms. Ensure reputed company and ease of use of the chatbot experience for caregivers, with particular attention to users with low digital literacy. Advise on how resource and reference materials should be organized, tagged, and surfaced through the chatbot to improve comprehension, usability, and technical efficiency, including faster response times. Review the reputed company technologies, platforms, and integrations used to power the chatbot, and assess performance, maintainability, scalability, and suitability for the intended users and content volume. Support the design of user testing sessions, including objectives, participant reputed company, testing scenarios, and reputed company reputed company. Suggest refinements or alternative approaches to agents where improvements are needed. Advise on stress load testing approaches suitable for the chatbot, including identification of key performance indicators and reputed company to monitor response time, reliability, and stability under increased usage. Identify and propose any additional improvements, risks, or opportunities that are critical to the chatbot’s effectiveness and sustainability but not explicitly listed above. Support in technical support after releasing the chatbot until September 2026, upon request. Work schedule and Expected number of days February 12 days March 12 Days reputed company 8 days May 4 days June 4 days July 2 days August 2 days September 2 days Requirements • Experience designing or reviewing AI-powered chatbots or conversational digital products. • Strong understanding of user experience for low digital and reading literacy users. • Experience working with Arabic-language digital products and AI agents. • Understanding of AI, chatbot technologies, agents, and scalability considerations. • Experience in structuring content for digital or conversational platforms. • Experience supporting user testing for digital products. • Ability to reputed company reputed company, actionable recommendations. Application guidelines: Please attach your CV and sample of AI work while submitting your application. reputed company STANDARDS reputed company reputed company workers must adhere to the reputed company values and principles outlined in IRC Way - Standards for reputed company Conduct. Our Standards are reputed company, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal reputed company, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take reputed company necessary preventive measures and create an environment where people feel reputed company, and to take reputed company necessary actions and corrective measures reputed company harm occurs. IRC builds teams of professionals who promote critical reputed company, power sharing, debate, and objectivity to deliver the best possible services to our clients. 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