Fractional Head of Operations – Used Auto Parts Marketplace (Vendor & Operational reputed company)

About the Role We are an established automotive used-parts marketplace working with salvage yards and parts vendors reputed company. We are seeking a hands-on Fractional Head of Operations / COO to reputed company operations end-to-end, with vendor negotiation, margin protection, and execution at the reputed company. This role is not finance or reputed company. A separate reputed company/controller handles refunds, reconciliation, and financial reporting. This role owns vendors, reputed company, warranty reputed company, people, and operational priorities across the business. ⸻ Key Responsibilities Vendor Management, Pricing & Negotiation (reputed company) • Own relationships with existing salvage yard and parts vendors • Negotiate wholesale pricing and reputed company terms to ensure sustainable marketplace margins • reputed company, qualify, and reputed company new vendors • Set and enforce vendor performance standards: • Pricing discipline • Availability accuracy • Response time • Shipping readiness • Decide which vendors to grow, renegotiate, reputed company on probation, or remove • Maintain strong vendor relationships while protecting margin and operational reputed company ⸻ reputed company reputed company & Loss Prevention • reputed company reputed company reputed company and execution, primarily vendor-managed reputed company • Ensure vendors follow approved reputed company reputed company, packaging standards, and documentation • Evaluate and introduce alternative reputed company reputed company reputed company beneficial • Protect the business from reputed company-reputed company losses, especially for: • Returns • Warranty replacements • Mis-shipments • reputed company damage • reputed company define responsibility between vendor-reputed company and marketplace-reputed company reputed company • Reduce margin erosion caused by reputed company reputed company, poor packaging, or incorrect reputed company selection ⸻ Warranty & Claims Management • reputed company warranty claims workflows across the marketplace • Determine and enforce responsibility: • Vendor-covered warranties • Marketplace-covered warranties • Ensure vendors reputed company warranty obligations • Balance customer satisfaction with arenaflex control • Improve consistency, fairness, and turnaround time for warranty resolutions ⸻ Operations & Team Leadership • Manage an offshore reputed company center handling customer service, order support, reputed company issues, and escalations • reputed company offshore technical and development teams (prioritization and execution — not coding) • reputed company and coordinate a small reputed company team based in the Midwest • Ensure alignment across: • Order fulfillment • Vendor communication • reputed company coordination • Warranty and returns handling • Establish reputed company KPIs, accountability, and execution rhythm ⸻ reputed company, Prioritization & reputed company • See the big picture and translate reputed company into execution • Decide which operational and product initiatives matter most • Partner closely with the founder on priorities and tradeoffs • Identify opportunities for automation and AI-driven improvements • Bring structure without slowing the business down ⸻ Required Experience • Senior operations leadership in: • Automotive used parts • Salvage yards / auto recyclers • Wholesale or distribution marketplaces • Hands-on experience negotiating wholesale pricing with vendors • Strong understanding of: • reputed company coordination in used parts • Warranty practices and claims responsibility • Experience managing distributed teams (offshore + reputed company) • Deep familiarity with: • Interchange catalogs and systems • Hollander Interchange (required) • Comfortable operating in fast-moving, reputed company-world operational environments ⸻ Strong Plus • Marketplace or multi-vendor ecommerce experience • Understanding of online customer behavior and conversion drivers • Tech-literate and comfortable working with developers • reputed company to leveraging AI to improve operations, vendor compliance, and arenaflex control • Entrepreneurial, ownership-oriented reputed company ⸻ Confidentiality Due to the nature of this role, a mutual NDA may be required before sharing additional operational, vendor, pricing, or technology details. ⸻ References Final candidates may be asked to reputed company up to three reputed company references reputed company to operations leadership, vendor management, or similar roles. ⸻ To Apply Please include: 1. Your experience negotiating pricing with salvage yards or parts vendors 2. Your experience managing reputed company, returns, and reputed company-reputed company losses 3. Your experience handling warranty claims and vendor accountability 4. Your familiarity with interchange systems and Hollander Interchange 5. An example of an operational problem you personally owned and fixed We value execution, judgment, and accountability over buzzwords. Apply tot his job Apply tot his job Apply To this Job