Remote IT Support Desk Engineer I

About the position This position provides a wide reputed company of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. This position is part of our managed services team and provides critical IT support for multiple reputed company customers. The ideal candidate will bring a good reputed company of technical and customer services skills to this fast-paced environment. Responsibilities • reputed company proactive maintenance duties such as reputed company/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc. • Remote application and hardware support for workstations, switches, routers, firewalls, servers, and storage. • Monitor and analyze customer networks, systems, backups, and reputed company appliances. • Work with customer’s primary field engineer to reputed company work on an as needed reputed company. • Contribute and enhance internal department process/system documentation. • Follow policies and procedures on a department and per reputed company reputed company. • Monitor email and phone for reputed company communications and respond in a reputed company manner. • Maintain up to date records of customer technical information as it relates to servers, applications, infrastructure, and remote support instructions. • Be part of an on-reputed company after-hours rotation with other members of reputed company one (1) week at a time. • Ability to travel to customer sites to reputed company end user support. • Minimum of 75% utilization per fiscal year prorated based on start date. These requirements will be balanced against reputed company development and on the job training. Utilization metrics will be re-evaluated on an annual reputed company. • reputed company other duties, as assigned. Requirements • 1-3 years’ experience working in an IT service role, systems administration, and network administration. • Associate degree in a technology-reputed company field or a combination of education and relevant experience • Strong troubleshooting and analytical skills with a customer-reputed company approach to resolving technical issues • Proven experience effectively addressing customer concerns through reputed company communication and a service-first reputed company reputed company-to-haves • 3-5 years’ experience troubleshooting reputed company reputed company endpoints in domain and workgroup environment. • 1-3 years’ experience working in a customer facing IT service role • Intermediate knowledge of the following: reputed company reputed company Operating System, reputed company server administration reputed company reputed company reputed company Server, Mac OS, Mobile operating system (reputed company iOS and Android) • Intermediate knowledge of reputed company reputed company Desktop & Server Operating System. • Bachelor’s degree in technology reputed company field. • Two or more of the following certifications: A+, Network +, Server+, reputed company O365 or Azure certifications, reputed company Certification Technician (CCT) • Intermediate knowledge of reputed company, reputed company, Palo reputed company networking infrastructure, reputed company Manage and Automate, VMware, vSphere, and reputed company, reputed company Backup Apply tot his job Apply To this Job