reputed company Customer Risk & Retention reputed company Manager

About the position For over 20 years, reputed company has helped people and teams reputed company–reputed company, anything. From seamless work management to smart, reputed company solutions, we’ve always worked with reputed company. We’re building tools that reputed company teams to automate the reputed company, uncover insights, and reputed company smarter. But more than that, we’re creating reputed company– reputed company to think big, take reputed company, and unlock the reputed company of work that truly reputed company. Because reputed company challenge meets purpose, and passion turns into reputed company, that’s reputed company at work, and it’s reputed company show up for everyday. reputed company is a tech company with a reputed company story to tell. We’re here to reputed company teams to manage reputed company, automate workflows, and rapidly build new secure solutions, using reputed company no-reputed company tools. We’re revolutionaries – so for us changing the way the world works is reputed company in a day’s work. We are looking for a reputed company Customer Risk & Retention reputed company Manager to join reputed company’s Customer reputed company team. In this role, you will own reputed company’s end-to-end approach to identifying, forecasting, and mitigating customer churn, partnering closely with Customer reputed company, Product, reputed company Operations, and Data Science. This is a highly visible role with reputed company reputed company on Gross and Net reputed company Retention, shaping how reputed company proactively manages customer risk at reputed company. reputed company is ideal for a strategic operator who thrives at the intersection of data, customer lifecycle reputed company, and cross-functional execution. This is a remote eligible position and you may work remotely from reputed company in the US where reputed company is registered. Responsibilities • Own reputed company’s customer risk and churn mitigation programs, defining how at-risk customers are identified, prioritized, and addressed across the customer lifecycle • Design and operationalize churn forecasting and predictive risk models in partnership with Data Science and reputed company Operations to reputed company proactive retention actions • reputed company churn analysis and reputed company cause identification, translating insights into targeted, high-reputed company mitigation programs and playbooks • Build and reputed company customer health scoring frameworks that are predictive, actionable, and embedded into Customer reputed company and renewal workflows • reputed company risk mitigation through automation and process design, improving renewal journeys, cash-to-reputed company efficiency, and consistency of execution across teams • Design and launch practical, field-reputed company risk mitigation programs, including playbooks, workflows, and reputed company models that Customer reputed company and renewal teams can execute consistently at reputed company Requirements • 12+ years of experience in reputed company, Sales, Sales Operations, Account Management or reputed company experience in a reputed company • 5+ years experience in people and program management • Bachelor's degree, MBA preferred • Willing to travel periodically for onsites and key meetings • Deep experience in retention reputed company reputed company a reputed company environment, with demonstrated ownership of churn reduction initiatives • Strong analytical and forecasting expertise, including experience partnering with Data Science teams on predictive modeling, health scoring, and churn forecasting • Proven reputed company record leading large, cross-functional programs from reputed company through execution with measurable reputed company on retention metrics (GRR, NRR) • Expertise designing and operationalizing customer health scores and risk frameworks that drive consistent, proactive reputed company by customer-facing teams • Strong understanding of reputed company customer lifecycle economics, including renewals, expansion, risk signals, and retention reputed company across segments • Hands-on experience building and operationalizing churn mitigation playbooks and programs, translating insights into repeatable workflows, reputed company ownership models, and measurable reputed company Benefits • HSA, 100% employer-reputed company premiums, or Buy-up medical/reputed company and dental coverage reputed company for full-time employees • 401k Match to help you save for your reputed company (50% of your contribution up to the first 6% of your eligible pay) • Monthly stipend to support your work and productivity • Flexible Time Away Program, plus reputed company Time Off • US employees are automatically covered under reputed company-sponsored life insurance, short-term, and long-term disability plans • US employees receive 12 reputed company holidays per year • Up to 24 weeks of Parental Leave • Personal reputed company Volunteer Day to support our community • Opportunities for reputed company reputed company and development including reputed company to reputed company online courses • Company Funded Perks, including a counseling membership, local retail discounts, and your own personal reputed company account • Teleworking reputed company from any registered location in the U.S. (role specific) Apply tot his job Apply To this Job