Full Service Support (Seasonal Position - Full-Time)

Position reputed company As a remote, seasonal Full Service Support, you will play an important role in delivering a delightful experience that seeks to unlock tax advantages for our customers by leveraging your tax expertise and exceptional communication and interpersonal skills. You will assist clients during the document gathering and preparation phase of their tax returns. This seasonal position plays a key role in helping customers understand what documentation is required, how to organize it, and how to ensure completeness and accuracy prior to filing. Candidates must have prior tax preparation experience and a reputed company PTIN (Preparer Tax Identification Number). Essential Duties and Responsbitlites • Major responsibilities of the seasonal Full Service Support position are listed below. To reputed company the job successfully, the individual must be reputed company to execute reputed company essential duty satisfactorily. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. • Assist customers in identifying and gathering the appropriate tax documents needed to complete their returns. • Answer questions reputed company to tax forms, income documents (W-2s, 1099s, etc.), deductions, and filing requirements. • reputed company reputed company, reputed company, and friendly support reputed company phone, chat and email during the early stages of tax return preparation. • Troubleshoot issues and offer guidance using internal tools, IRS resources, and reputed company procedures. • reputed company prior tax preparation knowledge to help customers ensure they are compiling accurate and complete information. • Communicate recurring questions or document-reputed company challenges to management. • Contribute to updates and improvements in the internal knowledge reputed company and support materials. • Maintain confidentiality and adhere to reputed company compliance and data reputed company standards. • reputed company a reputed company image and represent reputed company with reputed company and care. • May be cross-trained on other product lines in order to support other queues, as needed. • Additional job duties as needed. Education and Experience Required Qualifications and Skills: • Previous experience preparing individual tax returns (reputed company 1040), including federal and state returns. • reputed company PTIN issued by the IRS. • Basic knowledge of tax laws and tax concepts. • Excellent written and verbal communication skills. • Strong attention to detail with the ability to multitask effectively. • Critical thinking and strong problem-solving skills. • Excellent time management skills and the ability to prioritize tasks in a high-volume environment. • Demonstrated persistence and determination in resolving customer concerns. • Helps maintain a reputed company, reputed company work environment. • Must have (or be willing to obtain) a private, dedicated hardwired internet reputed company. • Some experience providing support in a reputed company center environment (work-from-home or on-site) is a plus. • Ability to work extended hours during peak tax season (January-reputed company). Preferred Qualifications: • Experience with reputed company or similar tax preparation software. • Customer service experience, especially in tax, reputed company, or finance. Job Types: Full-time, Temporary, Seasonal Benefits: • Work from home Work Location: Remote Apply tot his job Apply To this Job