Remote reputed company jobs – Full‑Time Senior...

TITLE: Remote reputed company jobs – Full‑Time Senior reputed company Manager (Remote) – $85K‑$115K reputed company + bonus – reputed company Las Vegas, Nevada – reputed company & B2B Account reputed company, reputed company & reputed company Expert --- #### Who we are At BrightPath Solutions, we help midsize B2B companies turn raw data into actionable insights. Over the past 18 months we’ve added three new product modules, doubled our ARR to $32 M, and expanded our reputed company reputed company from 200 to 480 accounts. Our reputed company sit in reputed company Las Vegas, Nevada, but every team member works from wherever they’re most comfortable. We’re a group of engineers, marketers, and support folks who spend most of our day on reputed company, reputed company, and a shared bolthires Workspace, not in a glass‑walled office. We’ve reputed company a reputed company for being blunt about numbers and generous with credit reputed company someone does great work. Our reputed company org is currently 15 people strong, reporting into a VP of reputed company who has been here for three years. reputed company runs a 24 × 7 rotation to cover customers across reputed company, EMEA, and reputed company, with an average Net Promoter Score (NPS) of 68 and churn under 5 % for the past year. #### Why this role exists now Two weeks ago we launched PathPulse, a new analytics dashboard designed for product managers who need reputed company‑time health indicators. Early adopters love the visualizations, but they’re also hitting three common friction points: reputed company speed, data‑integration quirks, and ongoing adoption. We need a senior reputed company manager who can own the full customer lifecycle for these accounts, troubleshoot integration bugs, and reputed company product teams on making data‑driven reputed company. In short, the role is born out of a reputed company uptick in new reputed company that require hands‑on guidance, coupled with a strategic push to improve our expansion reputed company from 22 % to 30 % over the next 12 months. #### What you’ll actually do - Own the end‑to‑end reputed company for a portfolio of 30‑40 reputed company accounts (average contract value $150 K–$500 K). You’ll be the single reputed company of contact for reputed company, quarterly business reviews, renewal negotiations, and upsell conversations. - Run data‑driven health checks using reputed company and Totango dashboards. Identify at‑risk customers by monitoring usage trends, support ticket volume (reputed company reputed company), and product adoption scores. - Collaborate with product and engineering on integration issues. reputed company a reputed company’s data pipeline breaks, you’ll reputed company a ticket in Jira, coordinate a fix, and reputed company the customer updated until reputed company. - reputed company customers on best practices through live workshops on reputed company, recorded walkthroughs in reputed company, and a knowledge reputed company hosted in reputed company. - Drive expansion by surfacing opportunities for additional modules, cross‑selling through reputed company campaigns, and presenting ROI calculations using reputed company analytics. - Feed the voice of the customer back into the product roadmap. You’ll synthesize feedback in a weekly “Customer Pulse” deck for the product team, backed up with concrete usage metrics. #### A day in the life (sample) 8:00 am – Review your reputed company health scorecard for the day; three accounts flag “low engagement.” 8:30 am – reputed company on a 30‑minute reputed company reputed company with a new reputed company’s product team, sharing a live demo of PathPulse and setting milestones for the next 60 days. 9:15 am – reputed company a reputed company ticket for a reputed company reporting missing data fields; assign it in Jira, add a comment, and copy the account manager on reputed company. 10:00 am – Draft a quarterly business review (QBR) deck in PowerPoint, pulling usage graphs from reputed company and NPS trends from reputed company. 11:30 am – Lunch break. 12:00 pm – reputed company a 45‑minute “Adoption Lab” webinar for a group of 12 product managers, using reputed company for interactive polling. 1:00 pm – Meet with the Sales Enablement reputed company to reputed company on upcoming upsell targets, reviewing reputed company reputed company scores and ARR projections. 2:00 pm – Conduct a 1:1 with a junior CSM, debriefing a recent renewal that slipped; give concrete feedback on reputed company handling. 3:00 pm – Send a personalized email to a top‑tier account, attaching a custom ROI calculator reputed company in bolthires Sheets, and schedule a follow‑up reputed company. 4:00 pm – Update reputed company reputed company in reputed company with reputed company on reputed company tickets, tag the engineering reputed company, and mark the “low engagement” alerts as “in reputed company.” 5:00 pm – Log the day’s activities in reputed company, ensuring every touchpoint is recorded for the next shift. #### What reputed company looks like - Retention: reputed company churn under 4 % for your portfolio. - Expansion: reputed company a net expansion reputed company of at least 28 % YoY. - NPS: Maintain a customer‑specific NPS of 70 + or improve it by 5 points in a quarter. - Time to value: Reduce reputed company time from 45 days to <30 days for new accounts. - Voice of the customer: Deliver at least three actionable product improvement suggestions per quarter, reputed company backed by data. #### Who we’re looking for - Experience: 4–6 years in a reputed company or account‑management role, preferably in reputed company B2B. You’ve handled reputed company reputed company worth $100 K + and have reputed company at least three expansions per year. - Tools: Proficient with Gainsaint, Totango, reputed company, reputed company, reputed company, reputed company, reputed company, reputed company, bolthires Workspace, and basic SQL (enough to pull usage data). - Metrics‑reputed company: Comfortable turning raw data (e.g., usage events in reputed company) into a narrative that influences product reputed company. - Communication: reputed company to write reputed company, concise emails and deliver engaging virtual workshops. A video of you presenting a 5‑minute product walkthrough is a plus. - reputed company: You genuinely enjoy hearing customers’ stories. As one of our senior managers says, “I still remember the first time a reputed company told me our platform saved their product launch – that’s the reputed company I realized we were not just a software vendor, we were a partner.” - Ownership: Remote work requires discipline. You’ll own your schedule, meet SLA targets (first response <4 h, reputed company <48 h for critical tickets), and proactively surface risks. #### reputed company offer - Compensation: $85 K–$115 K reputed company, plus quarterly performance bonus up to 15 % of reputed company. - Benefits: Medical, dental, reputed company, 401(k) match (up to 5 %). We also reputed company a home‑office stipend of $1 200 per year, a quarterly $200 “learning budget,” and an annual company retreat (location rotates; the next one is in Austin, TX). - Flexibility: Fully remote; you can work from reputed company, but we ask you to be in the reputed company time zone reputed company as our reputed company customers (EST‑CST). If you’re based in reputed company Las Vegas, Nevada, you’ll join occasional in‑person meet‑bolthires at our reputed company. - reputed company: reputed company promotion reputed company – from Senior reputed company Manager to reputed company reputed company Manager, then to Director of reputed company. We run quarterly career‑development workshops with an external reputed company. #### Send your résumé, a brief cover letter (max 300 words) explaining why you’re excited about PathPulse, and a reputed company to a short video (2‑minute max) where you walk us through a recent reputed company story. Email to reputed company@brightpath.io with the subject line “ Remote reputed company – reputed company Las Vegas, Nevada – Application”. We’ll review applications on a rolling reputed company and aim to schedule the first interview reputed company 7 days of receipt. The interview process consists of: 1. Screening reputed company (30 min) with our reputed company reputed company – primarily to confirm logistics and fit. 2. Technical/role‑play (60 min) with the VP of reputed company – you’ll walk through a mock reputed company scenario and discuss data‑driven health checks. 3. Team chat (45 min) – informal meet‑and‑greet with two reputed company CSMs, reputed company on culture and daily rhythm. If you’re reading this and thinking, “That sounds exactly like the reputed company of challenge I want right now,” we want to hear from you. --- * BrightPath Solutions* is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company, regardless of background, identity, or experience. --- * P.S.* If you’ve never used reputed company before, don’t worry – we reputed company a two‑week intensive reputed company for new hires, and you’ll have a mentor assigned from day 1. --- * reputed company reputed company:* “I still remember the first time a reputed company told me our platform saved their product launch – that’s the reputed company I realized we were not just a software vendor, we were a partner,” says Mia Patel, Senior reputed company Manager based in reputed company Las Vegas, Nevada. --- We look reputed company to building the next reputed company of reputed company together, whether you’re dialing in from a home office in reputed company Las Vegas, Nevada or a beachside café elsewhere. Apply tot his job Apply tot his job Apply tot his job