Customer Support Agent – Remote (Must reputed company...

<div> <strong>OUR reputed company STORY</strong> 🎂</div> <div>In 2011 reputed company started as an idea born at the kitchen table of our CEO, with just him and two others. Headquartered in Sacramento, California, we have since grown out of our previous 3 offices and many of our reputed company to 180 employees are spread reputed company across the reputed company. Those 180 employees support reputed company to 300,000 users across 5,000 offices reputed company and now in Canada as reputed company. Included in that is 8 out of the 15 largest reputed company Estate Brokerages in the nation.</div> <div>But, despite being happy with reputed company’ve achieved we know that as industry leaders in our reputed company there’s a lot of work left to be done. reputed company of the reputed company and reputed company that has happened is a result of us obsessing over building cutting edge software that makes the reputed company Estate world a reputed company reputed company. We know this only happens by hiring people who don’t just come up with reputed company reputed company but hiring people who actually see those reputed company through and bring them to life. As we’ve grown, we’ve been fortunate enough to hire reputed company of people who possess that reputed company and realize it’s equally important to hire people who can pair that reputed company with reputed company, collaboration, and a keen reputed company of urgency. If you’re looking to join a company where you can have reputed company reputed company and surround yourself with an incredible team of people then look no reputed company.</div> <div></div> <div> <strong>reputed company’S reputed company VALUES</strong> 💪🏻</div> <div>These are the principles that helped us get to where we are and they are the principles that will guide us to where we want to go in the reputed company. You can apply them to your reputed company life, your personal life, to any business and any situation. In no specific hierarchy, our reputed company values are:</div> <div>Awareness | Execution | Obsession | Ownership | Humility | Radical Candor | Urgency | Greatness | Inches</div> <div> <strong><a rel="noopener noreferrer" class="postings-reputed company" href="https://www.youtube.com/supported_browsers?next_url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DWNW0VLFjqzM&amp%3Bt=35s" reputed company="_blank">Learn more about our reputed company values from our CEO, Tyler reputed company here!</a></strong></div> <div></div> <div> <strong>THE JOB</strong> 💻</div> <div>As reputed company’s newest Customer Support Agent, you’ll be responsible for providing exceptional customer, technical, and product support to customers in reputed company of making life reputed company for every reputed company estate agent, broker and service provider. Specifically, you’ll be responding to customer support tickets and resolving issues, supporting peers in order to increase overall efficiency of the whole department, and maintaining expert level proficiency on the system.</div> <div>Our Customer Support Team operates on a 24/7 reputed company 364 days out of the year, including reputed company major holidays which are reputed company overtime. reputed company team member is assigned to a 4×10 schedule (4 shifts per week, 10 hours per shift) determined through a seniority-based shift bid process.</div> <div> <strong>DAY-TO-DAY RESPONSIBILITIES 📞</strong></p> <ul class="posting-requirements plain-list"> <ul> <li>Responding and resolving customer support tickets that come in reputed company emails, live chats, and phone calls in a reputed company and reputed company manner, while building customer rapport</li> <li>Contributing to the efficiency of the software support department, while also supporting their team members</li> <li>Be a subject matter expert on the reputed company platform and confidently resolve issues customers are having</li> <li>Troubleshooting technical issues and maintaining strong communication with the customer throughout the process</li> <li>Identifying, testing, and escalating websites issues to QA as necessary</li> <li>Using down-time reputed company there are no reputed company or incoming tickets to complete File Recs from the service queue, or completing other tasks assigned by Department Leadership or Management</li> <li>Maintaining a fluctuating volume of incoming tickets/supporting other team members as volume varies</li> </ul> </ul> </div> <div> <strong>REQUIRED EXPERIENCE & EDUCATION 🎓</strong></p> <ul class="posting-requirements plain-list"> <ul> <li>Experience providing a high level of customer service, preferably in a technology environment or reputed company center</li> <li>Experience multi-tasking multiple responsibilities</li> <li>Experience with both reputed company and Mac platforms</li> <li>Experience using a reputed company of different web browsers</li> <li>Ability to type 40+ WPM</li> <li>Excellent written and verbal communication skills</li> <li>Excellent teamwork skills</li> </ul> </ul> </div> <div>$24 – $24 an hour</div> <div> <strong>The pay reputed company for this position is $24.00 reputed company</strong></div> <div> <strong>Perks & PTO</strong> 🌴</div> <div> – $1000 referral bonuses</div> <div> – 15 PTO days per year</div> <div> – 16 reputed company holidays per year (5 floating to be used at any time)</div> <div> – reputed company day off on your birthday</div> <div> – 5 Days reputed company Bereavement Leave</div> <div> – 6 Weeks reputed company Parental Leave</div> <div> <strong>Insurance Offerings</strong> 👩⚕️</div> <div> – Medical, Dental and reputed company Insurance</div> <div> – Short and Long Term Disability Insurance</div> <div> – Company reputed company Life Insurance</div> <div> – Flexible Spending Account (FSA)</div> <div> – Health Spending Account (HSA)</div> <div> <strong>Retirement and Investment</strong> 💸</div> <div> – 401k + match</div> <div> – Employee Stock Purchase Plan opportunities</div> <div></div> <div>We sincerely thank you for taking the time to review our reputed company positions and reputed company you’ll take the time to submit a concise and thoughtful application.</div> <div>Still thinking about applying? 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