Guest Advocate (Cashier or Front of Store Atten...
<p>Starting Hourly Rate / Salario por Hora Inicial: $15.50 USD per hour</p><div><div><p><b><span>ALL ABOUT TARGET</span></b><span> </span></p></div><div><p><span><span>Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. </span></span><a href="https://corporate.target.com/about" target="_blank"><span><u><span>Learn more about Target here.</span></u></span></a><span><span> </span></span><span> </span></p></div><div><p><b><span>ALL ABOUT SERVICE & ENGAGEMENT </span></b><span> </span></p></div><div><p><span><span>Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction</span><span>, loyalty enrollment </span><span>and </span><span>store cleanliness</span><span>.</span><span> Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, </span><span>usage</span><span> and </span><span>ultimately guest</span><span> loyalty. Empowered to make shopping quick and easy for guests at the </span><span>checklanes</span><span>, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.</span></span><span> </span></p></div><div><p><b><span>At Target</span><span>,</span><span> we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the</span><span> ski</span><span>l</span><span>ls and experience of</span><span>: </span></b><span> </span></p></div><div><ul><li><span><span>Communicating</span><span> and interact</span><span>ing</span><span> with guests to build </span><span>an</span><span> </span><span>welcoming </span><span>guest experience</span></span><span> </span></li></ul></div><div><ul><li><span><span>Blending</span><span> problem solving and decision making to positively </span><span>impact</span><span> the guest experience and resolve guest concerns </span></span><span> </span></li></ul></div><div><ul><li><span><span>A</span><span>dapt</span><span>ing</span><span> to different guest interactions and situations</span></span><span> </span></li></ul></div><div><ul><li><span><span>P</span><span>romoting and engaging around </span><span>various benefits</span><span>, </span><span>offerings</span><span> and services </span></span><span> </span></li></ul></div><div><p><b><span>As </span><span>a</span><span> </span><span>Guest</span><span> Advocate, </span><span>no two days</span><span> are ever the same, but a typical day will </span><span>most likely include</span><span> the following responsibilities:</span></b><span> </span></p></div><div><ul><li><span><span>Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard </span></span><span> </span></li></ul></div><div><ul><li><span><span>Create a welcoming experience by </span><span>greeting guests as you are completing your daily tasks. </span></span><span> </span></li></ul></div><div><ul><li><span><span>When guests need </span><span>assistance</span><span>, engage with guests in a welcoming way, to help solve their specific needs.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Make the guest aware of current promos. </span><span>store activities and events</span><span>.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Be knowledgeable about the tools, products, and services available in the </span><span>total</span><span> store, and specific to your area, to solve issues for the </span><span>guest</span><span> and improve their experience</span><span>.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Thank </span><span>guests</span><span> and let them know </span><span>we’re</span><span> happy they chose to shop at Target</span><span>.</span></span><span> </span></li></ul></div></div><div><div><ul><li><span><span>Know and speak </span><span>to</span><span> the benefits of Target Loyalty programs with every guest and </span><span>assist</span><span> with application or sign-up as needed</span><span>.</span></span><span> </span></li></ul></div><div><ul><li><span><span>S</span><span>can and bag all guest items efficiently, </span><span>accurately</span><span> and in compliance with food safety standards and company best practices</span><span>.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Work efficiently to minimize guest wait time while </span><span>maintaining</span><span> guest service and accuracy</span><span>.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Understand and show guests how to </span><span>use</span><span> the</span><span> features and offerings within the Target App</span><span> including </span><span>Wallet</span><span>.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Be familiar with </span><span>Order Pick-Up, Drive Up and </span><span>online </span><span>ordering</span><span>,</span><span> and know how to direct the guest to enroll, activate and use the</span><span>se features</span><span>.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Attempt every return and follow register prompts</span><span>;</span><span> </span><span>partner</span><span> </span><span>with immediate Leaders as needed to help solve for the guest</span><span> </span><span>while following Target</span><span>’</span><span>s policies and procedures</span><span>.</span><span> </span></span><span> </span></li></ul></div><div><ul><li><span><span>Maintain a clean, clutter free work area</span><span> </span><span>by </span><span>gathering</span><span> </span><span>unpurchased</span><span> items, baskets, and hangers</span><span> for removal</span><span>.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Stock supplies during store open hours while being available for the guest</span><span>.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Demonstrate a culture of ethical conduct, </span><span>safety</span><span> and compliance</span><span>.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Work in a safe manner </span><span>at all times</span><span>; </span><span>comply with</span><span> all safety policies</span><span>,</span><span> </span><span>best practices</span><span>, and training; report hazards and correct where possible.</span><span> </span></span><span> </span></li></ul></div><div><ul><li><span><span>Support guest services such as order pick up (OPU), Drive-up (DU) Orders,</span><span> DU </span><span>Returns and </span><span>maintain</span><span> a compliance culture while executing those duties, such as compliance with federal, state, and local </span><span>adult beverage</span><span> laws.</span></span><span> </span></li></ul></div><div><ul><li><span><span>All other duties based on business needs</span></span><span> </span></li></ul></div><div><p><b><span>WHAT WE ARE LOOKING FOR</span></b><span> </span></p></div><div><p><b><span> </span></b><span> </span></p></div><div><p><b><span>This m</span><span>ay</span><span> be the right job for you if:</span></b><span> </span></p></div><div><ul><li><span><span>You enjoy interacting and helping others - including guests that </span><span>shop</span><span> our store and fellow team members you work with</span><span>. </span></span><span> </span></li></ul></div><div><ul><li><span><span>You thrive in a fast-moving, highly </span><span>active</span><span> and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success. </span></span><span> </span></li></ul></div></div><div><div><ul><li><span><span>You are open to working a flexible work schedule with varying hours, </span><span>days</span><span> or shifts (including nights, weekends, </span><span>holidays</span><span> and other peak shopping times).</span></span><span> </span></li></ul></div><div><p><b><span>The good news is that we have some amazing training that will help teach you ever</span><span>y</span><span>thing you need to know to be a </span><span>Guest</span><span> Advocate.</span><span> </span><span>But</span><span>,</span><span> there are a few </span><span>skills</span><span> you </span><span>should have from the get-go:</span></b><span> </span></p></div><div><ul><li><span><span>Communicating effectively, including using positive language and attentive to guests needs</span></span><span> </span></li></ul></div><div><ul><li><span><span>Welcoming and helpful attitude toward guests and other team members</span></span><span> </span></li></ul></div><div><ul><li><span><span>Attention to detail </span><span>while prioritizing</span><span> tasks </span></span><span> </span></li></ul></div><div><ul><li><span><span>Willing to educate guests and </span><span>engage around </span><span>products and services</span></span><span> </span></li></ul></div><div><ul><li><span><span>Ability to communicate on multiple frequency devices and </span><span>operate</span><span> handheld scanners, and other technology equipment as directed.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Work both independently and with a team</span></span><span> </span></li></ul></div><div><ul><li><span><span>Capability to </span><span>remain</span><span> focused and composed in a fast-paced environment and </span><span>accomplish</span><span> multiple tasks within established </span><span>timeframes</span></span><span> </span></li></ul></div><div><p><b><span>We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:</span></b><span><span> </span></span><span> </span></p></div><div><ul><li><span><span>Accurately handle</span><span> </span><span>checkout operations</span><span>, transactions</span><span>,</span><span> </span><span>and</span><span> support cash office operations as needed</span></span><span> </span></li></ul></div><div><ul><li><span><span>Scan, </span><span>handle</span><span> and move merchandise efficiently and safely, including </span><span>frequently</span><span> lifting or moving </span><span>product up to 10 pound</span><span>s</span><span> </span><span>and occasionally lifting or moving merchandise up to 4</span><span>4</span><span> pounds </span><span>without </span><span>additional</span><span> assistance from others.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Flexible</span><span> work schedule (e.g., nights, </span><span>weekends</span><span> and holidays); reliable and prompt attendance necessary.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Ability to remain mobile for the duration of a scheduled shift (shift length may vary).</span></span><span> </span></li></ul></div><div><ul><li><span><span>Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.</span></span><span> </span></li></ul></div></div><p>Find competitive benefits from financial and education to well-being and beyond at <a href="https://corporate.target.com/careers/benefits" target="_blank"><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span>https://corporate.target.com/careers/benefits</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></a>.</p><p><b>Benefits Eligibility</b></p>Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_A | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: https://tgt.biz/BenefitsForYou_A<p><b>Americans with Disabilities Act (ADA)</b></p><p><span>In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel. </span></p>Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.
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