Experienced Digital Media Operations Leader – Client Service Management and Team Leadership for Innovative Advertising Solutions at arenaflex

Introduction to arenaflex

arenaflex is a leading global brand that encompasses a diverse portfolio of world-class entertainment networks, including family favorites, renowned film studios, and popular television brands. Our company is committed to delivering exceptional entertainment experiences and innovative advertising solutions to our clients and audiences worldwide. As a key player in the media industry, we are dedicated to fostering a culture of creativity, collaboration, and excellence in everything we do.

Job Overview

We are seeking an experienced and highly motivated Digital Media Operations Leader to join our team as a Client Service Management expert. As a key member of our Milan-based Italian advertising sales and operations team, you will play a crucial role in driving revenue growth, optimizing operational efficiency, and delivering top-notch client service to our advertising partners. Your expertise in media planning, campaign management, and team leadership will be essential in helping us achieve our business objectives and maintain exceptional relationships with our clients and agencies.

Key Responsibilities

• Lead a team of Digital Media Operations specialists in supporting assigned sales representatives and clients through all stages of the campaign lifecycle, from planning to invoicing
• Develop and execute effective media plans that maximize revenue and drive client satisfaction
• Assign team responsibilities, contribute to campaign management, and provide guidance and support to ensure successful campaign execution
• Perform all tasks related to campaign management, including inventory forecasting, media plan creation, order entry, trafficking, optimization, reporting, and invoicing
• Ensure that the Account Manager is fully trained on campaign execution and able to address all related questions and concerns
• Act as the primary point of contact for any escalations on complex issues or requests related to inventory, ad products, or campaigns
• Collaborate with Sales, Finance, and Accounting teams to track revenue and ensure accurate financial reporting
• Investigate and resolve ad delivery, ad quality, and technical issues, liaising with global Ad Platforms support teams as needed
• Evaluate potential ad tech vendor integrations and provide feedback on contract negotiations
• Design, implement, review, and improve operational processes that drive quality and efficiency
• Analyze utilization and performance of digital inventory to develop strategies and products that maximize revenue yield
• Mentor, train, and develop team members, including onboarding new hires and creating internal documentation to outline processes and best practices
• Work closely with regional teams and act as a local center of excellence for other offices across EMEA
• Stay up-to-date with arenaflex's ad tech stack and ecosystem, and follow industry developments and trends

Essential Qualifications

• Graduate degree or equivalent experience in a related field
• 3+ years of overall experience in the advertising industry, either publisher/agency side or in ad tech
• Team management experience and a proven track record of success in leading high-performing teams
• Expertise in defining and improving processes, with a focus on operational efficiency and excellence
• Highly skilled in planning, executing, and optimizing ad campaigns for display and video across websites, apps, social platforms, and connected TV environments
• Proven ability to activate campaigns, create accurate and relevant insights, and optimize performance
• Solid understanding of programmatic advertising, the technologies that power it, and key vendors in the space
• Familiarity with general data security and privacy requirements related to digital advertising
• Able to represent the company in external meetings and events
• Media or entertainment brand experience is desirable, as is knowledge of the processes and procedures of a global corporation
• Essential skills in using and managing ad operations systems (e.g., Google Ad Manager), ad server systems (e.g., DV360), and management of Creative Labels and Tracking to support and lead the assigned team
• Knowledge of Massive activation for digital campaigns and related requirements

Preferred Qualifications

• Advanced degree in a related field, such as business, marketing, or communications
• 5+ years of experience in the advertising industry, with a focus on digital media operations and client service management
• Experience working with global brands and agencies, with a strong understanding of their needs and requirements
• Expertise in data analysis and insights, with the ability to drive business decisions and optimize campaign performance
• Strong understanding of the latest trends and technologies in digital advertising, including programmatic, video, and connected TV
• Experience working with cross-functional teams, including sales, marketing, and product development

Skills and Competencies

• Highly motivated and driven, with a strong passion for digital media and advertising
• Exceptional attention to detail, organizational skills, and ability to prioritize multiple tasks and projects
• Strong analytical and problem-solving skills, with the ability to evaluate complex data sets and drive business decisions
• Able to think strategically and tactically, with a focus on driving revenue growth and client satisfaction
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, agencies, and internal stakeholders
• Strong leadership and management skills, with the ability to motivate and develop high-performing teams
• Able to work independently and collaboratively, with a strong focus on teamwork and collaboration
• Strong understanding of the latest technologies and trends in digital advertising, with a focus on staying up-to-date with industry developments

Career Growth and Development

At arenaflex, we are committed to providing our employees with opportunities for career growth and development. As a Digital Media Operations Leader, you will have the chance to work on high-profile campaigns, develop your skills and expertise, and take on new challenges and responsibilities. Our company offers a range of training and development programs, including mentorship, coaching, and formal training, to help you achieve your career goals and advance in your career.

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values creativity, collaboration, and excellence. Our work environment is fast-paced and exciting, with a focus on teamwork, communication, and mutual respect. We offer a range of benefits and perks, including flexible working hours, remote work options, and a comprehensive rewards package. Our company culture is built on a foundation of integrity, transparency, and accountability, with a strong focus on delivering exceptional results and exceeding client expectations.

Compensation and Benefits

arenaflex offers a competitive compensation and benefits package, including a salary, bonus, and comprehensive benefits program. Our benefits package includes:

• Career development opportunities
• Community involvement and volunteer programs
• Commuter assistance and flexible working hours
• Exclusive discounts and perks
• Flexibility and work-life balance
• Health insurance and wellbeing programs
• Childcare options and family-friendly benefits
• Paid time off and vacation days
• Retirement programs and savings plans
• Theme park admission and other exclusive perks
• Tuition assistance and education programs
• Weekly pay and competitive salary
• Wellness programs and employee assistance

Conclusion

If you are a motivated and experienced digital media professional looking for a new challenge and opportunity to grow your career, we encourage you to apply for this exciting role at arenaflex. As a Digital Media Operations Leader, you will have the chance to work on high-profile campaigns, develop your skills and expertise, and take on new challenges and responsibilities. Don't miss out on this opportunity to join our dynamic and innovative team and contribute to the success of our company. Apply now and take the first step towards an exciting and rewarding career at arenaflex.