**Experienced Full Stack Customer Solutions Architect – Cloud and Data Application Development**

Are you a customer-centric, energetic, and highly-motivated individual with a passion for helping businesses thrive in the digital age? Do you have a knack for removing friction from the overall customer experience and thrive in an entrepreneurial environment driven by bold ideas, collaboration, and creativity? If so, we want to hear from you! At arenaflex, we're on a mission to revolutionize the way businesses approach cloud and data application development. As a pioneer in the tech industry, we've made significant strides in leveraging the public cloud, re-architecting our applications and data platforms, and embracing machine learning at scale. Our AI/ML capabilities are now at the forefront of what's possible in banking, and we're excited to bring our expertise to the market as enterprise B2B software solutions. **About arenaflex** arenaflex has been a trailblazer in the tech industry, and our journey has been nothing short of remarkable. We've built a large engineering organization, moved to the cloud, re-architected our applications and data platforms, and embraced machine learning at scale. Our AI/ML capabilities are now at the forefront of what's possible in banking, and we're excited to bring our expertise to the market as enterprise B2B software solutions. Through this journey, we've developed a suite of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale. We also recognize that many other businesses are facing similar data management needs as they accelerate their cloud and data journeys, and are exploring how best to bring some of the tools to market as enterprise B2B software solutions. **Role Overview** We're seeking an experienced and collaborative technical pre-sales individual to join our team as a Customer Solutions Architect. As a key member of our Capital One Software team, you'll partner with technically skilled customers, internal Product and Engineering teams, as well as other cross-functional verticals. Your primary focus will be on helping customers align technical and business outcomes, eliminating ambiguity in a growing software business, and driving architecture transformation discussions. **Key Areas of Focus for Customer Solutions Architects** * Trusted Advisor: We are the front line for our customer's tech, product, and cyber needs as well as for solutioning product specific improvements. * Customer Ambassador: We represent the voice of the customer and the customer needs in internal discussions and working groups. * Demonstrate Value: We focus on identifying the best solutions that bring value to our customers. * Thought Leadership: We use research and customer solutioning experiences to build and share thought leadership both internally and externally. * Subject Matter Experts: We focus on gaining deep understanding of our products and deep subject matter expertise across technology domains in order to best advise our customers, solve complex problems and identify areas of improvement for our products. * Pre-Sales & Post-Sales: We are focused on serving our customers predominantly in the Pre-Sales stages, as we determine how to best implement our products for their needs and also solve for any unique requests. We also focus on the Post-Sales stages, for those instances where customers will require solutions that were not part of their original product deployment. * Solution Oriented: We focus on finding solutions to address every customer problem and need using every tool, skillset and creativity at our disposal. * Channel Partnership: We collaborate with Partner Sales Engineers and Partner Sellers on joint customer strategies and joint value props, as applicable for different products. **Key Responsibilities for This Role** * Cultivates trust and builds relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes. * Effectively advocates and represents the voice of customers to influence organizational objectives, product roadmaps and to improve the overall customer experience. * Manages relevant customer activity, identifies risk and growth opportunities, and partners with internal teams to mitigate risks or close opportunities. * Builds and manages key processes including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc.. * Serves as a knowledge resource and escalation point for coworkers and customers. * Autonomously works through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business. * Leads cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth and evolvement. * Leads high customer satisfaction through the use of data and proactive solutions. * Productively challenges the status quo with clarity, identifying and proposing different approaches and solutions. * Conducts periodic check-ins with customers to ensure product fit and to align on ways to drive more value together through technical solutioning. * Develops and maintains technical support procedures and policies. * Builds credibility and trust within the team and with our business customers and stakeholders. * Drives architecture/design reviews for our customers focused on business requirements, and as needed, designs, plans and manages architectural projects. * Analyzes, defines and documents requirements for data, workflow, logical processes, hardware and operating system environment to support customer needs. * Works with business partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs. * Stays current with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for arenaflex to develop. **Basic Qualifications** * Bachelor's degree or military experience * At least 4 years of experience in a customer-facing role in an organization or entrepreneurial context. * At least 3 years of experience working with cross-functional teams. * At least 3 years of experience with cloud services (such as AWS, GCP, Azure), or data clouds (such as Snowflake, Databricks,), and data manipulation languages (such as SQL). * At least 2 years of experience with design, implementation, or consulting experience of distributed applications. **Preferred Qualifications** * Master's Degree in Computer Science, Engineering, Information Technology. * High level of comfort communicating effectively across internal and external organizations. * History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises. * 2+ years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale. * 2+ years of experience in a cybersecurity role or understanding of cybersecurity concepts with an ability to learn quickly and apply critical thinking when challenged with customer questions. **What We Offer** * Competitive salary: $170,700 - $194,800 per year (Remote) * Performance-based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI) * Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Flexible work arrangements, including remote work options **How to Apply** If you're a motivated and customer-centric individual with a passion for helping businesses thrive in the digital age, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear your story and learn more about your qualifications. **Equal Opportunity Employer** arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Apply for this job