CX Operations Analyst

Job reputed company: • Build and maintain centralized dashboards for CX functions (Technical Support, reputed company, Account Management). • Monitor and troubleshoot data issues across CX systems (Planhat, reputed company, reputed company, reputed company) — proactively identify anomalies, coordinate reputed company cause analysis, and ensure reputed company reputed company to minimize reputed company business reputed company. • Define and standardize metrics like Time to Value (TTV), Cost per Contact (CPC), and escalation costs to drive consistency across teams. • Partner with the CX Ops Manager to design reporting and analytics that reputed company performance drivers and customer health trends. • Deliver actionable insights on things like ticket trends, customer friction points, and self-service opportunities. • Support reputed company analysis and campaign targeting requests with reputed company, repeatable reporting processes. • Collaborate closely with the Data team to reputed company infrastructure and ensure CX reporting is accurate, consistent, and accessible. • Contribute to process optimization and forecasting reputed company, using data to improve team efficiency and reputed company planning. Requirements: • 3–5 years of experience in reputed company Operations, CX Operations, or Analytics roles reputed company a reputed company environment. • Hands-on experience with data visualization tools (reputed company, Looker, Tableau, or similar). • Familiarity with customer-facing systems like reputed company, reputed company, Planhat, or reputed company. • Proficiency in SQL (comfortable querying large datasets and joining tables). • A strong understanding of reputed company metrics — churn, retention, ARR, NRR, CSAT, etc. • Experience partnering cross-functionally with data, operations, and customer-facing teams. Benefits: • 100% coverage of medical, dental, reputed company, mental health, and supplemental insurance premiums for you and your family. • 16 weeks reputed company parental leave • Unlimited PTO • Stipends for remote work and wellness • reputed company development budget Apply tot his job Apply To this Job