Customer Service Representative – Remote ...

<div><h2>Customer Service Representative - Remote / Work from Home</h2><p>We’re Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we’ve grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we’re here to advance the world, one journey at a time.</p><p>We’re currently seeking a home-based Customer Service Representatives to join our Enterprise Car Club helpdesk. ECC Helpdesk is a technical support team for our Car Club Members. We provide 24/7 mobility support to ensure service excellence for a smooth automated rental experience. With coverage across all main UK Hubs from Penzance to Thurso, members can pick up a car from any convenient on street location for as little as 30mins up to 7days!</p><p>The role is a permanent full-time 40hour per week position and the salary is £26,900.00 per anum. The position is fully home based. Our Clubhouse team provides 24/7 support to ECC customers. This role involves working shifts scheduled between 8:00PM and 8:00AM, up to five shifts per week across Monday to Sunday, however some flexibility may be required.</p><p><b>What You Can Expect From Enterprise Car Club</b></p><ul><li>Career and development opportunities</li><li>Preferential membership rates</li><li>Tailored training program</li><li>Part of a global contact centre team</li><li>On-going support and coaching</li><li>Fun virtual team environment</li></ul><p><b>Responsibilities</b></p><ul><li>Provide exceptional customer service to Car Club members, primarily by telephone but also over email and chat</li><li>Resolve helpdesk queries relating to members accounts in a timely and satisfactory manner</li><li>Provide technical support to members</li><li>Compliance with company policies and internal processes</li><li>Using initiative and decision making skills to perform a variety of duties</li></ul><p><b>Qualifications</b></p><ul><li>Passion for problem solving and investigating solutions for members</li><li>Attention to detail with a curious mind and desire to learn</li><li>Ability to work in a fast-paced environment.</li><li>Ability to identify risks and take appropriate action</li><li>Confidence communicating on the phone with members, colleagues and management.</li><li>Adaptability in using online systems and new technology</li><li>Strong ability to multitask using varied systems and processes</li><li>Process driven skill set that thrives when multitasking</li><li>Basic car knowledge is desirable but not essential</li><li>Enjoys working within a virtual office where fun and teamwork rules!</li></ul><p><b>Key (minimum) Requirements - Personal</b></p><ul><li>Working 8-hour shifts 5 days a week Monday- Sunday.</li><li>Must operate a Windows device and be able to hardwire connect to your router (Wi-Fi not permitted)</li><li>Must be able to provide a suitable home-office environment which is free from noise and any distractions. (Desk and ergonomic chair are required)</li><li>Strong PC skills and technical aptitude</li></ul></div> #J-18808-Ljbffr